{"id":744,"date":"2021-05-03T17:55:09","date_gmt":"2021-05-03T21:55:09","guid":{"rendered":"https:\/\/pressbooks.library.upei.ca\/startup\/?post_type=back-matter&#038;p=744"},"modified":"2021-05-03T17:55:10","modified_gmt":"2021-05-03T21:55:10","slug":"footnotes","status":"publish","type":"back-matter","link":"https:\/\/pressbooks.library.upei.ca\/startup\/back-matter\/footnotes\/","title":{"raw":"Footnotes","rendered":"Footnotes"},"content":{"raw":"<div><a href=\"#sdfootnote1anc\">1<\/a> \u201cMercer 2017 Quality of Life Rankings,\u201d <a href=\"http:\/\/mercer.com\/qol\">http:\/\/mercer.com\/qol<\/a>, May 15, 2017.<\/div>\r\n<div><a href=\"#sdfootnote2anc\">2<\/a> Rob Fahey, \u201cSony\u2019s Entire Future Now Rests on PlayStation,\u201d <a href=\"http:\/\/www.gamesindustry.biz\">http:\/\/www.gamesindustry.biz<\/a>, July 1, 2016.<\/div>\r\n<div><a href=\"#sdfootnote3anc\">3<\/a> \u201cQuick Facts about Nonprofits,\u201d National Center for Charitable Statistics, http:\/\/nccs.urban.org, accessed May 15, 2017; Brice S. McKeever, \u201cThe Nonprofit Sector in Brief 2015,\u201d Urban Institute, <a href=\"http:\/\/www.urban.org\">http:\/\/www.urban.org<\/a>, accessed May 15, 2017.<\/div>\r\n<div><a href=\"#sdfootnote4anc\">4<\/a> Julia Halperin, \u201cAs a Generation of Directors Reaches Retirement, Fresh Faces Prepare to Take Over US Museums,\u201d The Art Newspaper, <a href=\"http:\/\/www.russellreynolds.com\">http:\/\/www.russellreynolds.com<\/a>, June 2, 2015; \u201cMuseum Succession in America: Onwards and Upwards,\u201d The Economist, <a href=\"http:\/\/www.economist.com\">http:\/\/www.economist.com<\/a>, May 9, 2015.<\/div>\r\n<div><a href=\"#sdfootnote5anc\">5<\/a> Government of Canada (2019). <a href=\"https:\/\/www.canada.ca\/en\/revenue-agency\/services\/tax\/non-profit-organizations.html\">https:\/\/www.canada.ca\/en\/revenue-agency\/services\/tax\/non-profit-organizations.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote6anc\">6<\/a> Government of Canada (2016). <a href=\"https:\/\/www.canada.ca\/en\/revenue-agency\/services\/charities-giving\/giving-charity-information-donors\/about-registered-charities\/what-difference-between-a-registered-charity-a-non-profit-organization.html\">https:\/\/www.canada.ca\/en\/revenue-agency\/services\/charities-giving\/giving-charity-information-donors\/about-registered-charities\/what-difference-between-a-registered-charity-a-non-profit-organization.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote7anc\">7<\/a>Kerry A. Dolan, \u201cForbes 2017 Billionaires List: Meet the Richest People on the Planet,\u201d Forbes, <a href=\"https:\/\/www.forbes.com\">https:\/\/www.forbes.com<\/a>, March 20, 2017.<\/div>\r\n<div><a href=\"#sdfootnote8anc\">8<\/a>Caroline Beaton, \u201cWhy Knowledge Workers Are Bad at Making Decisions,\u201d Forbes, <a href=\"http:\/\/www.forbes.com\">http:\/\/www.forbes.com<\/a>, January 23, 2017; Josh Zumbrun, \u201cThe Rise of Knowledge Workers Is Accelerating Despite the Threat of Automation,\u201d The Wall Street Journal, <a href=\"http:\/\/www.wsj.com\">http:\/\/www.wsj.com<\/a>, May 4, 2016.<\/div>\r\n<div><a href=\"#sdfootnote9anc\">9<\/a> Dollinger, M. J. (2003). Entrepreneurship: Strategies and Resources (3rd ed.). Upper Saddle River, NJ: Prentice Hall.<\/div>\r\n<div><a href=\"#sdfootnote10anc\">10<\/a> Encyclopedia of World Biography. (2006). Marcia Kilgore: Entrepreneur and spa founder. Retrieved from:\u00a0<a href=\"http:\/\/www.notablebiographies.com\/newsmakers2\/2006-Ei-La\/Kilgore-Marcia.html\">http:\/\/www.notablebiographies.com\/newsmakers2\/2006-Ei-La\/Kilgore-Marcia.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote11anc\">11<\/a> Bruder, J. (2010, August 12). The Rise Of The Serial Entrepreneur. Forbes. Retrieved from:\u00a0<a href=\"http:\/\/www.forbes.com\/2010\/08\/12\/serial-entrepreneur-start-up-business-forbes-woman-entrepreneurs-management.html\">http:\/\/www.forbes.com\/2010\/08\/12\/serial-entrepreneur-start-up-business-forbes-woman-entrepreneurs-management.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote12anc\">12<\/a> Bruder, J. (2010, August 12). The Rise Of The Serial Entrepreneur. Forbes. Retrieved from:\u00a0<a href=\"http:\/\/www.forbes.com\/2010\/08\/12\/serial-entrepreneur-start-up-business-forbes-woman-entrepreneurs-management.html\">http:\/\/www.forbes.com\/2010\/08\/12\/serial-entrepreneur-start-up-business-forbes-woman-entrepreneurs-management.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote13anc\">13<\/a> U.S. Small Business Administration. (2016). Is Entrepreneurship For You? SBA.gov. Retrieved from:\u00a0<a href=\"https:\/\/www.sba.gov\/starting-business\/how-start-business\/entrepreneurship-you\">https:\/\/www.sba.gov\/starting-business\/how-start-business\/entrepreneurship-you<\/a><\/div>\r\n<div><a href=\"#sdfootnote14anc\">14<\/a> Waters, S. (2016). Top Four Reasons People Don\u2019t Start a Business. Retrieved from:\u00a0<a href=\"http:\/\/retail.about.com\/od\/startingaretailbusiness\/tp\/overcome_fears.htm\">http:\/\/retail.about.com\/od\/startingaretailbusiness\/tp\/overcome_fears.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote15anc\">15<\/a> Allen, K. (2001). Entrepreneurship for Dummies. New York: Wiley.<\/div>\r\n<div><a href=\"#sdfootnote16anc\">16<\/a> Headd, B. (2010). An Analysis of Small Business and Jobs. U.S. Small Business Administration, Office of Advocacy. Retrieved from: <a href=\"https:\/\/www.sba.gov\/sites\/default\/files\/files\/an%20analysis%20of%20small%20business%20and%20jobs(1).pdf\">https:\/\/www.sba.gov\/sites\/default\/files\/files\/an%20analysis%20of%20small%20business%20and%20jobs(1).pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote17anc\">17<\/a> Breitzman, A., &amp; Hicks, D. (2008). An Analysis of Small Business Patents by Industry and Firm Size. Office of Advocacy, Small Business Administration.<\/div>\r\n<div><a href=\"#sdfootnote18anc\">18<\/a> Baumol, W. J. (2005). Small Firms: Why Market-Driven Innovation Can\u2019t Get Along without Them. U.S. Small Business Administration, Office of Advocacy.<\/div>\r\n<div><a href=\"#sdfootnote19anc\">19<\/a> Yahoo.com. (2016). Amazon.com Income Statement. Finance.yahoo.com. Retrieved from:\u00a0<a href=\"http:\/\/finance.yahoo.com\/q\/is?s=AMZN+Income+Statement&amp;annual\">http:\/\/finance.yahoo.com\/q\/is?s=AMZN+Income+Statement&amp;annual<\/a><\/div>\r\n<div><a href=\"#sdfootnote20anc\">20<\/a> Baumol, W. J. (2005). Small Firms: Why Market-Driven Innovation Can\u2019t Get Along without Them. U.S. Small Business Administration, Office of Advocacy.<\/div>\r\n<div><a href=\"#sdfootnote21anc\">21<\/a> \u00a0Illinois Small Business Development Center at SIU. (2016). Frequently Asked Questions: What are the Pros and Cons of Owning a Business? Retrieved from: <a href=\"http:\/\/sbdc.siu.edu\/frequently-asked-questions\/index.html\">http:\/\/sbdc.siu.edu\/frequently-asked-questions\/index.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote22anc\">22<\/a> Chun, J. (1997). Type E Personality: What makes entrepreneurs tick? Entrepreneur. Retrieved from:\u00a0<a href=\"https:\/\/www.entrepreneur.com\/article\/13764\">https:\/\/www.entrepreneur.com\/article\/13764<\/a><\/div>\r\n<div><a href=\"#sdfootnote23anc\">23<\/a> Allen, K. (2001). Getting Started in Entrepreneurship. Entrepreneurship for Dummies. New York: Wiley.<\/div>\r\n<div><a href=\"#sdfootnote24anc\">24<\/a> Thurm, S., &amp; Lublin, J. S. (2005, November 14). Peter Drucker\u2019s Legacy Includes Simple Advice: It\u2019s All about the People. The Wall Street Journal. Retrieved from: <a href=\"http:\/\/www.wsj.com\/articles\/SB113192826302796041\">http:\/\/www.wsj.com\/articles\/SB113192826302796041<\/a><\/div>\r\n<div><a href=\"#sdfootnote25anc\">25<\/a> Krass, P. (1997). Sam Walton: Running a Successful Business: Ten Rules that Worked for Me. In The Book of Business Wisdom: Classic Writings by the Legends of Commerce and Industry (Pp. 225-230). New York: Wiley.<\/div>\r\n<div><a href=\"#sdfootnote26anc\">26<\/a> Schultz, H., &amp; Yang, D. J. (1997). Pour Your Heart into It. New York: Hyperion.<\/div>\r\n<div><a href=\"#sdfootnote27anc\">27<\/a> Steiner, C. (2010). Meet the Fastest Growing Company Ever. Forbes. Retrieved from: <a href=\"http:\/\/www.forbes.com\/forbes\/2010\/0830\/entrepreneurs-groupon-facebook-twitter-next-web-phenom.html\">http:\/\/www.forbes.com\/forbes\/2010\/0830\/entrepreneurs-groupon-facebook-twitter-next-web-phenom.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote28anc\">28<\/a> The Week. (2011). Groupon\u2019s \u2018Startling\u2019 Reversal of Fortune. News.Yahoo.com. Retrieved from:\u00a0<a href=\"https:\/\/www.yahoo.com\/news\/groupons-startling-reversal-fortune-172800802.html\">https:\/\/www.yahoo.com\/news\/groupons-startling-reversal-fortune-172800802.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote29anc\">29<\/a> Peterson, H. (2014). Here\u2019s How Much It Costs To Open Different Fast Food Franchises In The US. BusinessInsider.com. Retrieved from:\u00a0<a href=\"http:\/\/www.businessinsider.com\/cost-of-fast-food-franchise-2014-11\">http:\/\/www.businessinsider.com\/cost-of-fast-food-franchise-2014-11<\/a><\/div>\r\n<div><a href=\"#sdfootnote30anc\">30<\/a> Seid, M., &amp; Ainsley, K. M. (2002). Franchise Fee\u2014Made Simple. Entrepreneur.com. Retrieved from: <a href=\"https:\/\/www.entrepreneur.com\/article\/51174\">https:\/\/www.entrepreneur.com\/article\/51174<\/a><\/div>\r\n<div><a href=\"#sdfootnote31anc\">31<\/a> Farrell, M. (2007). Risky Business: 44% of Small Firms Reach Year 4. Forbes. Retrieved from:\u00a0<a href=\"http:\/\/www.msnbc.msn.com\/id\/16872553\/ns\/business-forbes_com\/t\/risky-business-small-firms-reach-year\/#.Tl_xVY7CclA\">http:\/\/www.msnbc.msn.com\/id\/16872553\/ns\/business-forbes_com\/t\/risky-business-small-firms-reach-\u00a0 year\/#.Tl_xVY7CclA<\/a><\/div>\r\n<div><a href=\"#sdfootnote32anc\">32<\/a> U.S. Census Bureau. (2012). Estimates of Business Ownership by Gender, Ethnicity, Race, and Veteran Status: 2012. U.S. Census Bureau. Retrieved from:\u00a0<a href=\"http:\/\/www.census.gov\/library\/publications\/2012\/econ\/2012-sbo.html#par_reference_25\">http:\/\/www.census.gov\/library\/publications\/2012\/econ\/2012-sbo.html#par_reference_25<\/a><\/div>\r\n<div><a href=\"#sdfootnote33anc\">33<\/a> Central Intelligence Agency. (2016). World Factbook. CIA.gov. Retrieved from:\u00a0<a href=\"https:\/\/www.cia.gov\/library\/publications\/the-world-factbook\/fields\/2012.html\">https:\/\/www.cia.gov\/library\/publications\/the-world-factbook\/fields\/2012.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote34anc\">34<\/a> Ecoscraps.com. (2016). Our Story. Ecoscraps.com. Retrieved from:\u00a0<a href=\"http:\/\/ecoscraps.com\/pages\/our-story\">http:\/\/ecoscraps.com\/pages\/our-story<\/a><\/div>\r\n<div><a href=\"#sdfootnote35anc\">35<\/a> Isidro, I. (2003). How to Succeed Online with a Niche Business: Case of RedWagons.com. PowerHomeBiz.com. Retrieved from:\u00a0<a href=\"http:\/\/www.powerhomebiz.com\/online-business\/success-online-business\/succeed-online-niche-business-case-redwagons-com.htm\">http:\/\/www.powerhomebiz.com\/online-business\/success-online-business\/succeed-online-niche-business-case-redwagons-com.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote36anc\">36<\/a> Isidro, I. (2001). Geese Police: A Real-Life Home Business Success Story. PowerHomeBiz.com. Retrieved from:\u00a0<a href=\"http:\/\/www.powerhomebiz.com\/working-from-home\/success\/geese-police-real-life-home-business-success-story.htm\">http:\/\/www.powerhomebiz.com\/working-from-home\/success\/geese-police-real-life-home-business-success-story.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote37anc\">37<\/a> Baron, D. (2003, August). Facing-Off in Public. Stanford Business. Retrieved from: <a href=\"https:\/\/www.gsb.stanford.edu\/sites\/gsb\/files\/2003August.pdf\">https:\/\/www.gsb.stanford.edu\/sites\/gsb\/files\/2003August.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote38anc\">38<\/a> Transparency Market Research. (2014, July). Electric Vehicles Market (on-road) (hybrid, plug-in, and battery) \u2013 Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 \u2013 2019. Retrieved from: <a href=\"http:\/\/www.transparencymarketresearch.com\/electric-vehicles-market.html\">http:\/\/www.transparencymarketresearch.com\/electric-vehicles-market.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote39anc\">39<\/a> \u201cGeneration Y Lacking Savings,\u201d Fort Worth Star-Telegram, September 13, 2009, 2D.<\/div>\r\n<div><a href=\"#sdfootnote40anc\">40<\/a> Note: Not all demographers agree on the cut-off dates between the generations.<\/div>\r\n<div><a href=\"#sdfootnote41anc\">41<\/a> Source: Annie E. Casey Foundation<\/div>\r\n<div><a href=\"#sdfootnote42anc\">42<\/a> \u201cTelecommunications Marketing Opportunities to Ethnic Groups: Segmenting Consumer Markets by Ethnicity, Age, Income and Household Buying Patterns, 1998\u20132003,\u201d The Insight Research Corporation, 2003, <a href=\"http:\/\/www.insight-corp.com\/reports\/ethnic.asp\">http:\/\/www.insight-corp.com\/reports\/ethnic.asp<\/a> (accessed December 2, 2009).<\/div>\r\n<div><a href=\"#sdfootnote43anc\">43<\/a> \u201cProximity marketing to delight customers &amp; drive engagement,\u201d <a href=\"https:\/\/www.beaconstac.com\/\">https:\/\/www.beaconstac.com\/<\/a> (accessed March 11, 2021).<\/div>\r\n<div><a href=\"#sdfootnote44anc\">44<\/a> \u201cU.S. Framework and VALS\u2122 Type,\u201d Strategic Business Insights, <a href=\"http:\/\/www.strategicbusinessinsights.com\/vals\/ustypes.shtml\">http:\/\/www.strategicbusinessinsights.com\/vals\/ustypes.shtml<\/a> (accessed December 2, 2009)<\/div>\r\n<div><a href=\"#sdfootnote45anc\">45<\/a> <b>PESTEL analysis: <\/b>The examination of political, economic, social, technological, environmental, and legal factors and their implications for an organization.<\/div>\r\n<div><a href=\"#sdfootnote46anc\">46<\/a> <b>Political segment: <\/b>The portion of the general environment that involves governments.<\/div>\r\n<div><a href=\"#sdfootnote47anc\">47<\/a> <b>Economic segment: <\/b>The portion of the general environment that involves economic and financial conditions.<\/div>\r\n<div><a href=\"#sdfootnote48anc\">48<\/a> <b>Social segment: <\/b>The portion of the general environment that involves demographics and cultural trends.<\/div>\r\n<div><a href=\"#sdfootnote49anc\">49<\/a> <b>Technological segment: <\/b>The portion of the general environment that involves scientific advances.<\/div>\r\n<div><a href=\"#sdfootnote50anc\">50<\/a> <b>Environmental segment: <\/b>The portion of the general environment that involves the natural environment.<\/div>\r\n<div><a href=\"#sdfootnote51anc\">51<\/a> <b>Legal segment: <\/b>The portion of the general environment that involves the law and courts.<\/div>\r\n<div><a href=\"#sdfootnote52anc\">52<\/a> <b>Intellectual property rights: <\/b>The ability of an organization to protect intangible goods such as movies, software, and video games from piracy.<\/div>\r\n<div><a href=\"#sdfootnote53anc\">53<\/a> PepsiCo, Inc., \u201cOur Mission and Vision,\u201d <a href=\"http:\/\/www.pepsico.com\/Company\/Our-Mission-and-Vision.html\">http:\/\/www.pepsico.com\/Company\/Our-Mission-and-Vision.html<\/a> (accessed December 7, 2009).<\/div>\r\n<div><a href=\"#sdfootnote54anc\">54<\/a> United Way Worldwide, \u201cMission and Vision,\u201d <a href=\"http:\/\/www.liveunited.org\/about\/missvis.cfm\">http:\/\/www.liveunited.org\/about\/missvis.cfm<\/a> (accessed December 7, 2009).<\/div>\r\n<div><a href=\"#sdfootnote55anc\">55<\/a> \u201cHow Do You Develop a Unique Value Proposition?,\u201d <a href=\"http:\/\/www.infomarketerszone.com\/public\/182.cfm\">http:\/\/www.infomarketerszone.com\/public\/182.cfm<\/a> (accessed February 12, 2012).<\/div>\r\n<div><a href=\"#sdfootnote56anc\">56<\/a> \u201cWal-Mart Unveils Plans for Own-Label Revamp,\u201d Financial Times, March 17, 2009, 15.<\/div>\r\n<div><a href=\"#sdfootnote57anc\">57<\/a> Nupur Anand. <a href=\"https:\/\/www.dnaindia.com\/business\/report-kotler-adds-a-5th-p-to-his-set-of-four-purpose-1812393\">https:\/\/www.dnaindia.com\/business\/report-kotler-adds-a-5th-p-to-his-set-of-four-purpose-1812393<\/a><\/div>\r\n<div><a href=\"#sdfootnote58anc\">58<\/a> \u201cDesigning Cars for the Elderly: A Design Story,\u201d <a href=\"http:\/\/www.businessweek.com\/globalbiz\/content\/may2008\/gb2008056_154197.htm\">http:\/\/www.businessweek.com\/globalbiz\/content\/may2008\/gb2008056_154197.htm<\/a> (accessed April 13, 2012).<\/div>\r\n<div><a href=\"#sdfootnote59anc\">59<\/a> \u201cDictionary of Marketing Terms,\u201d <a href=\"http:\/\/www.allbusiness.com\/glossaries\/marketing\/4941810-1.html\">http:\/\/www.allbusiness.com\/glossaries\/marketing\/4941810-1.html<\/a> (accessed October 14, 2009).<\/div>\r\n<div><a href=\"#sdfootnote60anc\">60<\/a> \u201cLatino Purchasing Power Now Pegged at $1 Trillion,\u201d Mariowire.com, May 4, 2011, <a href=\"http:\/\/www.mariowire.com\/2011\/05\/04\/latino-purchasing-power-1-trillion\/\">http:\/\/www.mariowire.com\/2011\/05\/04\/latino-purchasing-power-1-trillion\/<\/a>.<\/div>\r\n<div><a href=\"#sdfootnote61anc\">61<\/a> Princeton University, \u201cWordNet,\u201d <a href=\"http:\/\/wordnetweb.princeton.edu\/perl\/webwn?s=social+class&amp;sub=Search+WordNet&amp;o2=&amp;o0=1&amp;o7=&amp;o5=&amp;o1=1&amp;o6=&amp;o4=&amp;o3=&amp;h=\">http:\/\/wordnetweb.princeton.edu\/perl\/webwn?s=social+class&amp;sub=Search+WordNet&amp;o2=&amp;o0=1&amp;o7=&amp;o5=&amp;o1=1&amp;o6=&amp;o4=&amp;o3=&amp;h=<\/a> (accessed October 14, 2009).<\/div>\r\n<div><a href=\"#sdfootnote62anc\">62<\/a> \u201cMore Cars Sold in China than in January,\u201d <i>France 24<\/i>, February 10, 2009, <a href=\"http:\/\/www.france24.com\/en\/20090210-more-cars-sold-china-us-january-auto-market\">http:\/\/www.france24.com\/en\/20090210-more-cars-sold-china-us-january-auto-market<\/a> (accessed October 14, 2009).<\/div>\r\n<div><a href=\"#sdfootnote63anc\">63<\/a> \u201cJohnnie Walker,\u201d <a href=\"http:\/\/en.wikipedia.org\/wiki\/Johnnie_Walker\">http:\/\/en.wikipedia.org\/wiki\/Johnnie_Walker<\/a> (accessed October 14, 2009).<\/div>\r\n<div><a href=\"#sdfootnote64anc\">64<\/a> \u201cTeen Market Profile,\u201d Mediamark Research, 2003, <a href=\"http:\/\/www.magazine.org\/content\/files\/teenprofile04.pdf\">http:\/\/www.magazine.org\/content\/files\/teenprofile04.pdf<\/a> (accessed December 4, 2009).<\/div>\r\n<div><a href=\"#sdfootnote65anc\">65<\/a> \u201cBest Global Brands,\u201d <i>Interbrand<\/i>, 2009, <a href=\"http:\/\/www.interbrand.com\/best_global_brands.aspx?langid=1000\">http:\/\/www.interbrand.com\/best_global_brands.aspx?langid=1000<\/a> (accessed January 20, 2010).<\/div>\r\n<div><a href=\"#sdfootnote66anc\">66<\/a> \u201cMicrowave Oven,\u201d <i>Wikipedia<\/i>, <a href=\"http:\/\/en.wikipedia.org\/wiki\/Microwave_oven\">http:\/\/en.wikipedia.org\/wiki\/Microwave_oven<\/a> (accessed January 20, 2010).<\/div>\r\n<div><a href=\"#sdfootnote67anc\">67<\/a> \u201cStarbucks v McDonald\u2019s,\u201d <i>Economist<\/i>, January 10, 2008, <a href=\"http:\/\/www.economist.com\/business\/displaystory.cfm?story_id=10498747\">http:\/\/www.economist.com\/business\/displaystory.cfm?story_id=10498747<\/a> (accessed January 20, 2010).<\/div>\r\n<div><a href=\"#sdfootnote68anc\">68<\/a> The set of external conditions and forces that have the potential to influence the organization.<\/div>\r\n<div><a href=\"#sdfootnote69anc\">69<\/a> Industry (competitive environment): Multiple organizations that collectively compete with one another by providing similar goods, services, or both.<\/div>\r\n<div><a href=\"#sdfootnote70anc\">70<\/a><b> <\/b>Generalenvironment(macroenvironment):Overalltrendsandeventsinsocietysuchassocialtrends,technologicaltrends,demographics,andeconomicconditions.<\/div>\r\n<div><a href=\"#sdfootnote71anc\">71<\/a> <b>Opportunities: <\/b>Events and trends that create chances to improve an organization\u2019s performance level.<\/div>\r\n<div><a href=\"#sdfootnote72anc\">72<\/a> <b>Threats: <\/b>Events and trends that may undermine an organization\u2019s performance.<\/div>\r\n<div><a href=\"#sdfootnote73anc\">73<\/a> <b>Economies of scale: <\/b>A cost advantage created when a firm can produce a good or service at a lower per unit price due to producing the good or service in large quantities.<\/div>\r\n<div><a href=\"#sdfootnote74anc\">74<\/a> <b>Strategic ploy: <\/b>A specific move designed to outwit or trick competitors.<\/div>\r\n<div><a href=\"#sdfootnote75anc\">75<\/a> <b>Strategy as pattern: <\/b>The extent to which a firm\u2019s actions over time are consistent.<\/div>\r\n<div><a href=\"#sdfootnote76anc\">76<\/a> <b>Strategy as position: <\/b>A firm\u2019s place in the industry relative to its competitors.<\/div>\r\n<div><a href=\"#sdfootnote77anc\">77<\/a> <b>Strategy as perspective: <\/b>How executives interpret the competitive landscape around them.<\/div>\r\n<div><a href=\"#sdfootnote78anc\">78<\/a> <b>Intellectual property: <\/b>The legal rights that result from intellectual activity in the industrial, scientific, literary, and artistic fields (Canadian Intellectual Property Office, 2014).<\/div>\r\n<div><a href=\"#sdfootnote79anc\">79<\/a> <b>Patent: <\/b>Legal decree that protects inventions from direct imitation for a limited period.<\/div>\r\n<div><a href=\"#sdfootnote80anc\">80<\/a> <b>Trademark: <\/b>A word (or words), a design, or a combination of these used to identify the goods or services of one person or organization.<\/div>\r\n<div><a href=\"#sdfootnote81anc\">81<\/a> <b>Copyright: <\/b>Provides exclusive rights to the creators of original artistic works such as books, movies, songs, and screenplays.<\/div>\r\n<div><a href=\"#sdfootnote82anc\">82<\/a> <b>Piracy: <\/b>Theft of trademark or copyrighted material.<\/div>\r\n<div><a href=\"#sdfootnote83anc\">83<\/a> Glassdoor Team. \u201cHow Long Should the Interview Process Take?\u201d June 18, 2015. <a href=\"https:\/\/www.glassdoor.com\/blog\/long-interview-process\/\">https:\/\/www.glassdoor.com\/blog\/long-interview-process\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote84anc\">84<\/a> Rittenberg, Larry and Frank Martens. \u201cCommittee of Sponsoring Organizations of the Treadway Commission (COSO)\u201d.\u00a0<i>Enterprise Risk Management, Understanding and Communicating Risk Appetite<\/i>. January 2012. <a href=\"https:\/\/www.coso.org\/Documents\/ERM-Understanding-and-Communicating-Risk-Appetite.pdf\">https:\/\/www.coso.org\/Documents\/ERM-Understanding-and-Communicating-Risk-Appetite.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote85anc\">85<\/a> Rebecca Martin. \u201cProtecting Assets from Cyber Threats.\u201d\u00a0<i>News Tribune<\/i>. November 7, 2016. <a href=\"https:\/\/www.newstribune.com\/news\/business\/story\/2016\/nov\/08\/protecting-assets-cyber-threats\/647637\/\">https:\/\/www.newstribune.com\/news\/business\/story\/2016\/nov\/08\/protecting-assets-cyber-threats\/647637\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote86anc\">86<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote87anc\">87<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education, pp. 4-5. See also Alderfer, C.P. (1977). Group and Intergroup Relations. In J. R. Hackman &amp; J. L. Suttle (Eds.), Improving Life at Work (pp. 277\u201396). Palisades, CA: Goodyear.<\/div>\r\n<div><a href=\"#sdfootnote88anc\">88<\/a> Fisher, K. (1999). Leading Self-Directed Work Teams: A Guide to Developing New Team Leadership Skills (rev. ed). New York: McGraw-Hill Professional. See also Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote89anc\">89<\/a> Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed). Upper Saddle River, NJ: Pearson Education. See also Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote90anc\">90<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote91anc\">91<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote92anc\">92<\/a> Fishman, C. (2008). Whole Foods Is All Teams. Retrieved from:\u00a0<a href=\"http:\/\/www.fastcompany.com\/26671\/whole-foods-all-teams\">http:\/\/www.fastcompany.com\/26671\/whole-foods-all-teams<\/a><\/div>\r\n<div><a href=\"#sdfootnote93anc\">93<\/a> Human Resources Development Council. (n.d). Organizational Learning Strategies: Cross-Functional Teams. Retrieved from: <a href=\"http:\/\/www.humtech.com\/ForestService\/sites\/GRTL\/ols\/ols3.htm\">http:\/\/www.humtech.com\/ForestService\/sites\/GRTL\/ols\/ols3.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote94anc\">94<\/a> Robbins, S. P., &amp; Timothy A. J. (2009). Organizational Behaviour (13th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote95anc\">95<\/a> George, J. M., &amp; Jones G. R. (2008). Understanding and Managing Organizational Behaviour (5th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote96anc\">96<\/a> Adept Scientific. (2009). Lockheed Martin Chooses Mathcad as a Standard Design Package for F-35 Joint Strike Fighter Project. Retrieved from: <a href=\"http:\/\/www.adeptscience.co.uk\/media-room\/press_room\/lockheed-martin-chooses-mathcad-as-a-standard-design-package-for-f-35-joint-strike-fighter-project.html\">http:\/\/www.adeptscience.co.uk\/media-room\/press_room\/lockheed-martin-chooses-mathcad-as-a-standard-design-package-for-f-35-joint-strike-fighter-project.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote97anc\">97<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote98anc\">98<\/a> Schwartz, J., &amp; Wald M. L. Wald. (2003, March 9). The Nation: NASA\u2019s Curse? \u2018Groupthink\u2019 Is 30 Years Old, And Still Going Strong. The New York Times. Retrieved from:\u00a0<a href=\"http:\/\/www.nytimes.com\/2003\/03\/09\/weekinreview\/the-nation-nasa-s-curse-groupthink-is-30-years-old-and-still-going-strong.html\">http:\/\/www.nytimes.com\/2003\/03\/09\/weekinreview\/the-nation-nasa-s-curse-groupthink-is-30-years-old-and-still-going-strong.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote99anc\">99<\/a> Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote100anc\">100<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote101anc\">101<\/a> Whetten, D. A, &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote102anc\">102<\/a> Flavin, B. (2018, March 7). The Importance of Teamwork Skills in Work and School. Rasmussen College, College Life Blog. Retrieved from:\u00a0http:\/\/www.rasmussen.edu\/student-life\/blogs\/college-life\/importance-of-teamwork-skills-in-work-and-school\/<\/div>\r\n<div><a href=\"#sdfootnote103anc\">103<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote104anc\">104<\/a> Iacocca, L., &amp; Novak. W. (2007). Iacocca. New York: Bantam.<\/div>\r\n<div><a href=\"#sdfootnote105anc\">105<\/a> The Hay Group. (1999). What Makes Great Leaders: Rethinking the Route to Effective Leadership, Findings from the Fortune Magazine\/Hay Group 1999 Executive Survey of Leadership Effectiveness. Retrieved from:\u00a0<a href=\"http:\/\/www.lrhartley.com\/seminars\/\/great-leaders.pdf\">http:\/\/www.lrhartley.com\/seminars\/\/great-leaders.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote106anc\">106<\/a> \u00a0Robbins, S. P., &amp; Judge, T. A. (2009). Organizational Behaviour (13th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote107anc\">107<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote108anc\">108<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote109anc\">109<\/a> Feenstra, K. (n.d.). Study Skills: Teamwork Skills for Group Projects. Retrieved from:\u00a0<a href=\"http:\/\/powertochange.com\/students\/academics\/groupproject\/\">http:\/\/powertochange.com\/students\/academics\/groupproject\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote110anc\">110<\/a> Whetten, D. A., &amp; Cameron, K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\r\n<div><a href=\"#sdfootnote111anc\">111<\/a> \u00a0Feenstra, K. (n.d.). Study Skills: Teamwork Skills for Group Projects. Retrieved from:\u00a0<a href=\"http:\/\/powertochange.com\/students\/academics\/groupproject\/\">http:\/\/powertochange.com\/students\/academics\/groupproject\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote112anc\">112<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 3\u20138.<\/div>\r\n<div><a href=\"#sdfootnote113anc\">113<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 138.<\/div>\r\n<div><a href=\"#sdfootnote114anc\">114<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 6-7.<\/div>\r\n<div><a href=\"#sdfootnote115anc\">115<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\r\n<div><a href=\"#sdfootnote116anc\">116<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\r\n<div><a href=\"#sdfootnote117anc\">117<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 125.<\/div>\r\n<div><a href=\"#sdfootnote118anc\">118<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\r\n<div><a href=\"#sdfootnote119anc\">119<\/a> Fortune (2007). \u201c100 Top MBA Employers.\u201d Retrieved from:\u00a0<a href=\"http:\/\/archive.fortune.com\/magazines\/fortune\/mba100\/2007\/full_list\/index.html\">http:\/\/archive.fortune.com\/magazines\/fortune\/mba100\/2007\/full_list\/index.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote120anc\">120<\/a> Cruise International (n.d.). \u201cThe Norwegian Dawn.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.cruise-international.com\/cruise-search\/ShpDetailsQuery?nShp=290&amp;nLine=18&amp;nOperator=Norwegian+Cruise+Line\">http:\/\/www.cruise-international.com\/cruise-search\/ShpDetailsQuery?nShp=290&amp;nLine=18&amp;nOperator=Norwegian+Cruise+Line<\/a><\/div>\r\n<div><a href=\"#sdfootnote121anc\">121<\/a> Carolyn B. Thompson (n.d.). \u201cIn Focus: Target Your Recruitment Market,\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.net-temps.com\/recruiters\/infocus\/article.htm?op=view&amp;id=662#axzz4BVFt5rJY\">http:\/\/www.net-temps.com\/recruiters\/infocus\/article.htm?op=view&amp;id=662#axzz4BVFt5rJY<\/a><\/div>\r\n<div><a href=\"#sdfootnote122anc\">122<\/a> Lee, D. (2006). \u201cYour First Task As A Recruiter: Recruit Senior Management Onto Your Team.\u201d Retrieved from:\u00a0<a href=\"https:\/\/web.archive.org\/web\/20130529204750\/\">https:\/\/web.archive.org\/web\/20130529204750\/ <\/a><a href=\"http:\/\/www.humannatureatwork.com\/Recruiting-Employees.htm\">http:\/\/www.humannatureatwork.com\/Recruiting-Employees.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote123anc\">123<\/a> The information in this section comes from two sources:\u00a0<a href=\"https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/job-requirements.html\">https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/job-requirements.html<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/available-jobs\/intelligence-officer.html\">https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/available-jobs\/intelligence-officer.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote124anc\">124<\/a> Price, A. (2004). Human Resource Management in a Business Context. Hampshire, U.K.: Cengage EMEA. Retrieved from:\u00a0http:\/\/www.bestbooks.biz\/learning\/induction.html<\/div>\r\n<div><a href=\"#sdfootnote125anc\">125<\/a> Heathfield, S., M. (2015). \u201cTop Ten Ways to Turn Off a New Employee.\u201d Retrieved from:\u00a0<a href=\"http:\/\/humanresources.about.com\/library\/weekly\/aa022601a.htm\">http:\/\/humanresources.about.com\/library\/weekly\/aa022601a.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote126anc\">126<\/a> Jermyn, D., (2018). Diversity and inclusion give these firms a competitive advantage. Globe and Mail. Retrieved from:\u00a0<a href=\"https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/top-employers\/diversity-and-inclusion-give-these-firms-a-competitive-advantage\/article38217315\/\">https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/top-employers\/diversity-and-inclusion-give-these-firms-a-competitive-advantage\/article38217315\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote127anc\">127<\/a> Golfarb, Z. (2007). \u201cWhere Technocrats Play With Toys of Tomorrow.\u201d The Washington Post. Retrieved from:\u00a0<a href=\"http:\/\/www.washingtonpost.com\/wp-dyn\/content\/article\/2007\/12\/23\/AR2007122301574.html\">http:\/\/www.washingtonpost.com\/wp-dyn\/content\/article\/2007\/12\/23\/AR2007122301574.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote128anc\">128<\/a> Locascio, B. (2004). \u201cWorking at Starbucks: More Than Just Pouring Coffee.\u201d Tea and Coffee Trade Online. Retrieved from:\u00a0<a href=\"http:\/\/www.teaandcoffee.net\/0104\/coffee.htm\">http:\/\/www.teaandcoffee.net\/0104\/coffee.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote129anc\">129<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 250-251.<\/div>\r\n<div><a href=\"#sdfootnote130anc\">130<\/a> Usalcas, J. &amp; Kinack, M. (2017). History of the Canadian Labour Force Survey, 1945 to 2016. Statistics Canada. Retrieved from:\u00a0<a href=\"https:\/\/www150.statcan.gc.ca\/n1\/en\/pub\/75-005-m\/75-005-m2016001-eng.pdf?st=VUjdeAww\">https:\/\/www150.statcan.gc.ca\/n1\/en\/pub\/75-005-m\/75-005-m2016001-eng.pdf?st=VUjdeAww<\/a><\/div>\r\n<div><a href=\"#sdfootnote131anc\">131<\/a> <i>Employment by GenderGroup, 2017<\/i><i>.<\/i><\/div>\r\n<div><a href=\"#sdfootnote132anc\">132<\/a> <a href=\"https:\/\/www.chrt-tcdp.gc.ca\/index-en.html\">https:\/\/www.chrt-tcdp.gc.ca\/index-en.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote133anc\">133<\/a> Great Place to Work Institute\u00ae (2018). \u201cThe Definition of A Great Workplace\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.greatplacetowork.ca\/en\/about-us\/trust-model\">https:\/\/www.greatplacetowork.ca\/en\/about-us\/trust-model<\/a><\/div>\r\n<div><a href=\"#sdfootnote134anc\">134<\/a> Rohman, J. (2015). \u201c15 Practice Areas Critical to Achieving a Great Workplace.\u201d Great Place to Work Institute\u00ae\u00a0 Retrieved from:\u00a0<a href=\"http:\/\/www.greatplacetowork.com\/events-and-insights\/blogs-and-news\/3040-15-practice-areas-critical-to-achieving-a-great-workplace\">http:\/\/www.greatplacetowork.com\/events-and-insights\/blogs-and-news\/3040-15-practice-areas-critical-to-achieving-a-great-workplace<\/a><\/div>\r\n<div><a href=\"#sdfootnote135anc\">135<\/a> Kerka, S. (1995). \u201cThe Changing Role of Support Staff.\u201d ERIC Clearinghouse on Adult, Career, and Vocational Education (ACVE) ARCHIVE Trends and Issues Alerts. Retrieved from:\u00a0<a href=\"http:\/\/www.calpro-online.org\/eric\/docgen.asp?tbl=archive&amp;ID=A019\">http:\/\/www.calpro-online.org\/eric\/docgen.asp?tbl=archive&amp;ID=A019<\/a><\/div>\r\n<div><a href=\"#sdfootnote136anc\">136<\/a> Greenhaus, J., Collins, K.,\u00a0 &amp; Shaw, J. (2003). \u201cThe Relationship between Work-Family Balance and Quality of Life.\u201d Journal of Vocational Behavior 63(3). p. 510\u201331.<\/div>\r\n<div><a href=\"#sdfootnote137anc\">137<\/a> Canada\u2019s Top Family-Friendly Employers. (2019). Retrieved from:\u00a0<a href=\"http:\/\/www.canadastop100.com\/family\/\">http:\/\/www.canadastop100.com\/family\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote138anc\">138<\/a> Mediacorp Canada Inc. (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\r\n<div><a href=\"#sdfootnote139anc\">139<\/a> Mediacorp Canada Inc. (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\r\n<div><a href=\"#sdfootnote140anc\">140<\/a> Statistics Canada. Catalogue no. 11-008-X, Chart 19.3 Working from home, by type of worker. Retrieved from:\u00a0<a href=\"https:\/\/www.statcan.gc.ca\/pub\/11-402-x\/2012000\/chap\/information\/information02-eng.htm\">https:\/\/www.statcan.gc.ca\/pub\/11-402-x\/2012000\/chap\/information\/information02-eng.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote141anc\">141<\/a> Yerema, R. &amp; Leung, K. (2018). BASF Canada Inc: Recognized as one of Canada\u2019s top 100 employers (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-basf-canada\">https:\/\/content.eluta.ca\/top-employer-basf-canada<\/a><\/div>\r\n<div><a href=\"#sdfootnote142anc\">142<\/a> Yerema, R. &amp; Leung, K. (2018). KPMG LLP: Recognized as one of Canada\u2019s top 100 employers (2019). Retrieved from:\u00a0\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\r\n<div><a href=\"#sdfootnote143anc\">143<\/a> Collins, K., &amp; Hoover, E. (1995). \u201cAddressing the Needs of the Single Person in Public Accounting.\u201d Pennsylvania CPA Journal. p. 16.<\/div>\r\n<div><a href=\"#sdfootnote144anc\">144<\/a> Collins, K., &amp; Killough, L. (1989). \u201cManaging Stress in Public Accounting.\u201d Journal of Accountancy 167 (5), p. 92.<\/div>\r\n<div><a href=\"#sdfootnote145anc\">145<\/a> Withiam, G. (1993). \u201cAmerican Concierges Set Service Standards.\u201d The Cornell Hotel and Restaurant Administration Quarterly 34 (4) p. 26.<\/div>\r\n<div><a href=\"#sdfootnote146anc\">146<\/a> Great Place to Work Institute\u00ae (2016). \u201cAnnouncing the 2016 Fortune Best Companies to Work For\u00ae\u201d <a href=\"https:\/\/www.greatplacetowork.com\">https:\/\/www.greatplacetowork.com<\/a>.<\/div>\r\n<div><a href=\"#sdfootnote147anc\">147<\/a> Cisco. \u201cBenefits and Perks\u201d (n.d.). Retrieved from: <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/careers\/we-are-cisco\/benefits-and-perks.html#~stickynav=1\">https:\/\/www.cisco.com\/c\/en\/us\/about\/careers\/we-are-cisco\/benefits-and-perks.html#~stickynav=1<\/a><\/div>\r\n<div><a href=\"#sdfootnote148anc\">148<\/a> Gardner, G. (2016). \u201cGM UAW workers to receive profit-sharing up to $11,000.\u201d Detroit Free Press. Retrieved from:\u00a0<a href=\"http:\/\/www.freep.com\/story\/money\/cars\/general-motors\/2016\/02\/03\/gm-uaw-workers-receive-profit-sharing-up-11000\/79708340\/\">http:\/\/www.freep.com\/story\/money\/cars\/general-motors\/2016\/02\/03\/gm-uaw-workers-receive-profit-sharing-up-11000\/79708340\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote149anc\">149<\/a> Bruineman, M. (2016). \u201cHow Canadian Tire connects retirement to profits\u201d Benefits Canada. 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(2017) \u201c5 Tips to Attract, Keep and Motivate Your Employees.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.businessknowhow.com\/manage\/attractworkforce.htm\">http:\/\/www.businessknowhow.com\/manage\/attractworkforce.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote159anc\">159<\/a> Lindzon, J. (2014) How employee engagement can boost the bottom line. Retrieved from:\u00a0<a href=\"https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/career-advice\/life-at-work\/how-employee-engagement-can-boost-the-bottom-line\/article21875491\/\">https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/career-advice\/life-at-work\/how-employee-engagement-can-boost-the-bottom-line\/article21875491\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote160anc\">160<\/a> Safer, M. &amp; Leung, R. (2003). \u201cWorking The Good Life: SAS Provides Employees With Generous Work Incentives. Retrieved from:\u00a0<a href=\"http:\/\/www.cbsnews.com\/news\/working-the-good-life\/\">http:\/\/www.cbsnews.com\/news\/working-the-good-life\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote161anc\">161<\/a> McGarvey, R. (2004). \u201cA Tidal Wave of Turnover.\u201d American Way. p. 32\u201336.<\/div>\r\n<div><a href=\"#sdfootnote162anc\">162<\/a> The Container Store (2013). \u201cWhat We Stand For: Organization with Heart\u2014My 20-Year Trip.\u201d Retrieved from:\u00a0<a href=\"http:\/\/standfor.containerstore.com\/my-20-year-trip-2\">http:\/\/standfor.containerstore.com\/my-20-year-trip-2<\/a><\/div>\r\n<div><a href=\"#sdfootnote163anc\">163<\/a> The Container Store (2016). \u201cWhat We Stand For: Organization with Heart\u201417 Years on FORTUNE\u2019s \u201c100 Best\u201d List.\u201d Retrieved from:\u00a0<a href=\"http:\/\/standfor.containerstore.com\/17-years-on-fortunes-100-best-list\">http:\/\/standfor.containerstore.com\/17-years-on-fortunes-100-best-list<\/a><\/div>\r\n<div><a href=\"#sdfootnote164anc\">164<\/a> Turner, F. (2002). \u201cAn effective employee suggestion program has a multiplier effect.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.refresher.com\/Archives\/!ftmultiplier.html\">http:\/\/www.refresher.com\/Archives\/!ftmultiplier.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote165anc\">165<\/a> Daft, R. L., &amp; and Marcic, D. (2006). Understanding Management, 6th Edition. Florence, KY: Cengage Learning. p. 219.<\/div>\r\n<div><a href=\"#sdfootnote166anc\">166<\/a> Smith, G. P. (2013) \u201cTop Ten Reasons Why People Quit Their Jobs.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.businessknowhow.com\/manage\/whyquit.htm\">http:\/\/www.businessknowhow.com\/manage\/whyquit.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote167anc\">167<\/a> Muhl, C. (2001). \u201cThe Employment-at-Will Doctrine: Three Major Exceptions.\u201d Bureau of Labor Statistics Monthly Labor Review. Retrieved from:\u00a0<a href=\"http:\/\/www.bls.gov\/opub\/mlr\/2001\/01\/art1full.pdf\">http:\/\/www.bls.gov\/opub\/mlr\/2001\/01\/art1full.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote168anc\">168<\/a> Alice Hopkins. \u201cThe Development of the Overseas Highway.\u201d\u00a0<i>Tequesta: The Journal of the Historical Association of Southern Florida<\/i> 46 (1986): 48\u201358. <a href=\"http:\/\/digitalcollections.fiu.edu\/tequesta\/files\/1986\/86_1.pdf\">http:\/\/digitalcollections.fiu.edu\/tequesta\/files\/1986\/86_1.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote169anc\">169<\/a> Chris Mooney. \u201cThe Race to Save Florida\u2019s Devasted Coral Reef from Global Warming.\u201d\u00a0<i>Washington Post<\/i>. June 25, 2017. <a href=\"https:\/\/www.washingtonpost.com\/classic-apps\/the-race-to-save-floridas-devastated-coral-reefs-from-global-warming\/2017\/06\/25\/a1bd899a-3fa9-11e7-adba-394ee67a7582_story.html\">https:\/\/www.washingtonpost.com\/classic-apps\/the-race-to-save-floridas-devastated-coral-reefs-from-global-warming\/2017\/06\/25\/a1bd899a-3fa9-11e7-adba-394ee67a7582_story.html<\/a><\/div>\r\n<div><a href=\"#sdfootnote170anc\">170<\/a> Small Business Administration. <a href=\"http:\/\/www.sba.gov\">http:\/\/www.sba.gov<\/a><\/div>\r\n<div><a href=\"#sdfootnote171anc\">171<\/a> Robb Wong. \u201cNew SBA FY17 Scorecard Shows Federal Agencies Award Record Breaking $105 Billion in Small Business Contracts.\u201d\u00a0<i>US Small Business Administration<\/i>. May 22, 2018. <a href=\"https:\/\/www.sba.gov\/blogs\/new-sba-fy17-scorecard-shows-federal-agencies-award-record-breaking-105-billion-small-business\">https:\/\/www.sba.gov\/blogs\/new-sba-fy17-scorecard-shows-federal-agencies-award-record-breaking-105-billion-small-business<\/a><\/div>\r\n<div><a href=\"#sdfootnote172anc\">172<\/a> America\u2019s SBDC (Small Business Development Centers). n.d. <a href=\"https:\/\/americassbdc.org\">https:\/\/americassbdc.org<\/a><\/div>\r\n<div><a href=\"#sdfootnote173anc\">173<\/a> US Small Business Administration. \u201cFind Local Assistance.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/sbdc\">https:\/\/www.sba.gov\/sbdc<\/a><\/div>\r\n<div><a href=\"#sdfootnote174anc\">174<\/a> US Small Business Administration. \u201cOffice of Women\u2019s Business Ownership.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/wbo\">https:\/\/www.sba.gov\/offices\/headquarters\/wbo<\/a><\/div>\r\n<div><a href=\"#sdfootnote175anc\">175<\/a> US Small Business Administration. \u201cOffice of Veteran\u2019s Business Development.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/ovbd\">https:\/\/www.sba.gov\/offices\/headquarters\/ovbd<\/a><\/div>\r\n<div><a href=\"#sdfootnote176anc\">176<\/a> Electronic Code of Federal Regulations. n.d. <a href=\"https:\/\/www.ecfr.gov\/cgi-bin\/ECFR?page=browse\">https:\/\/www.ecfr.gov\/cgi-bin\/ECFR?page=browse<\/a><\/div>\r\n<div><a href=\"#sdfootnote177anc\">177<\/a> US Small Business Administration. \u201cOffice of the HUBZone Program.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/ohp\">https:\/\/www.sba.gov\/offices\/headquarters\/ohp<\/a><\/div>\r\n<div><a href=\"#sdfootnote178anc\">178<\/a> Small Business Administration (SBA). \u201cMission.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/about-sba\/what-we-do\/authority\">https:\/\/www.sba.gov\/about-sba\/what-we-do\/authority<\/a><\/div>\r\n<div><a href=\"#sdfootnote179anc\">179<\/a> Charter of The Metropolitan Museum of Art, State of New York, Laws of 1870, Chapter 197, passed April 13, 1870, and amended L.1898, Ch. 34; L. 1908, Ch. 219. <a href=\"https:\/\/www.metmuseum.org\/about-the-met\">https:\/\/www.metmuseum.org\/about-the-met<\/a><\/div>\r\n<div><a href=\"#sdfootnote180anc\">180<\/a> Calculated from the 2018 IRS Form 990 available on the Met\u2019s website. <a href=\"https:\/\/www.metmuseum.org\/-\/media\/files\/about-the-met\/990-forms\/2017-irs-form-990-for-fy2018.pdf\">https:\/\/www.metmuseum.org\/-\/media\/files\/about-the-met\/990-forms\/2017-irs-form-990-for-fy2018.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote181anc\">181<\/a> National Institutes of Health. \u201cGrant Basics.\u201d February 21, 2017. <a href=\"https:\/\/grants.nih.gov\/grants\/grant_basics.htm\">https:\/\/grants.nih.gov\/grants\/grant_basics.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote182anc\">182<\/a> National Institutes of Health. \u201cAnnual Snapshot.\u201d n.d. <a href=\"https:\/\/nexus.od.nih.gov\/all\/2019\/03\/13\/nih-annual-snapshot-fy-2018-by-the-numbers\/\">https:\/\/nexus.od.nih.gov\/all\/2019\/03\/13\/nih-annual-snapshot-fy-2018-by-the-numbers\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote183anc\">183<\/a> TOMS. \u201cOne for One.\u201d n.d. <a href=\"https:\/\/www.toms.com\/improving-lives\">https:\/\/www.toms.com\/improving-lives<\/a><\/div>\r\n<div><a href=\"#sdfootnote184anc\">184<\/a> TOMS. \u201cBlake Mycoskie.\u201d n.d. <a href=\"http:\/\/www.toms.com\/blakes-bio\">http:\/\/www.toms.com\/blakes-bio<\/a><\/div>\r\n<div><a href=\"#sdfootnote185anc\">185<\/a> Francesco Schiavone. \u201cIncompetence and Managerial Problems Delaying Reward Delivery in Crowdfunding.\u201d\u00a0<i>Journal of Innovation and Economics Management<\/i>. February 2017. <a href=\"https:\/\/www.cairn.info\/revue-journal-of-innovation-economics-2017-2-page-185.htm\">https:\/\/www.cairn.info\/revue-journal-of-innovation-economics-2017-2-page-185.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote186anc\">186<\/a> Securities and Exchange Commission. \u201cCrowdfunding.\u201d n.d. <a href=\"https:\/\/www.sec.gov\/rules\/final\/2015\/33-9974.pdf\">https:\/\/www.sec.gov\/rules\/final\/2015\/33-9974.pdf<\/a><\/div>\r\n<div><a href=\"#sdfootnote187anc\">187<\/a> New York Public Library. \u201cNew York Startup! 2019 Business Plan Competition.\u201d n.d. <a href=\"https:\/\/www.nypl.org\/help\/services\/startup\">https:\/\/www.nypl.org\/help\/services\/startup<\/a><\/div>\r\n<div><a href=\"#sdfootnote188anc\">188<\/a> Mitchell Harper. \u201cHow I Got $248,000 in Pre-Orders before I Even Had a Product.\u201d\u00a0<i>Medium<\/i>. November 25, 2015. <a href=\"https:\/\/blog.markgrowth.com\/how-i-got-248-000-in-pre-orders-before-i-even-had-a-product-b4080a3eb8ae\">https:\/\/blog.markgrowth.com\/how-i-got-248-000-in-pre-orders-before-i-even-had-a-product-b4080a3eb8ae<\/a><\/div>\r\n<div><a href=\"#sdfootnote189anc\">189<\/a> National Public Radio. \u201cReal Estate Mogul: Barbara Corcoran.\u201d\u00a0<i>How I Built This<\/i>. May 14, 2018. <a href=\"https:\/\/www.npr.org\/templates\/transcript\/transcript.php?storyId=610491305\">https:\/\/www.npr.org\/templates\/transcript\/transcript.php?storyId=610491305<\/a><\/div>\r\n<div><a href=\"#sdfootnote190anc\">190<\/a> Brewers Association. \u201cBrewers Association Unveils 2018 Rankings of Top US Brewing Companies.\u201d 2019. <a href=\"https:\/\/www.brewbound.com\/news\/brewers-association-unveils-2018-rankings-of-top-us-brewing-companies\">https:\/\/www.brewbound.com\/news\/brewers-association-unveils-2018-rankings-of-top-us-brewing-companies<\/a><\/div>\r\n<div><a href=\"#sdfootnote191anc\">191<\/a> USA Today (2005). \u201cFinancial Diet\u201d Retrieved from:\u00a0<a href=\"http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/financial-diet-digest-2005.htm\">http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/financial-diet-digest-2005.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote192anc\">192<\/a> Gallager T. J., &amp; and Andrews, J. D. Jr., (2003). Financial Management: Principles and Practice, 3rd ed. Upper Saddle River, NJ: Prentice Hall. p. 34, 196.<\/div>\r\n<div><a href=\"#sdfootnote193anc\">193<\/a> The 10% rate is not realistic in today\u2019s economic market and is used for illustrative purposes only.<\/div>\r\n<div><a href=\"#sdfootnote194anc\">194<\/a> Again, this interest rate is unrealistic in today\u2019s market and is used for illustrative purposes only.<\/div>\r\n<div><a href=\"#sdfootnote195anc\">195<\/a> Keown, A. J. (2007). Personal Finance: Turning Money into Wealth, 4th ed. Upper Saddle River, NJ: Pearson Education. p. 23.<\/div>\r\n<div><a href=\"#sdfootnote196anc\">196<\/a> AllFinancialMatters (2006). \u201cAn Interview with Jonathan Clements \u2013 Part 2.\u201d<\/div>\r\n<div><a href=\"#sdfootnote197anc\">197<\/a> Gallager T. J., &amp; and Andrews, J. D. Jr., (2003). Financial Management: Principles and Practice, 3rd ed. Upper Saddle River, NJ: Prentice Hall. p. 34, 196.<\/div>\r\n<div><a href=\"#sdfootnote198anc\">198<\/a> Statistics Canada (2015). Retrieved from\u00a0<a href=\"https:\/\/www12.statcan.gc.ca\/census-recensement\/2016\/as-sa\/98-200-x\/2016024\/98-200-x2016024-eng.cfm\">https:\/\/www12.statcan.gc.ca\/census-recensement\/2016\/as-sa\/98-200-x\/2016024\/98-200-x2016024-eng.cfm<\/a><\/div>\r\n<div><a href=\"#sdfootnote199anc\">199<\/a> Hansen, K. (2016). \u201cWhat Good is a College Education Anyway? The Value of a College Education.\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.livecareer.com\/quintessential\/college-education-value\">https:\/\/www.livecareer.com\/quintessential\/college-education-value<\/a><\/div>\r\n<div><a href=\"#sdfootnote200anc\">200<\/a> Hansen, K. (2016). \u201cWhat Good is a College Education Anyway? The Value of a College Education.\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.livecareer.com\/quintessential\/college-education-value\">https:\/\/www.livecareer.com\/quintessential\/college-education-value<\/a><\/div>\r\n<div><a href=\"#sdfootnote201anc\">201<\/a> Hansen, K. (2016). \u201cWhat Good is a College Education Anyway? The Value of a College Education.\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.livecareer.com\/quintessential\/college-education-value\">https:\/\/www.livecareer.com\/quintessential\/college-education-value<\/a><\/div>\r\n<div><a href=\"#sdfootnote202anc\">202<\/a> USA Today (2005). \u201cExercise 1: Start small, watch progress grow.\u201d Retrieved from:\u00a0<a href=\"http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/2005-04-14-financial-diet-excercise1_x.htm\">http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/2005-04-14-financial-diet-excercise1_x.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote203anc\">203<\/a> Fetterman, M. (2005). \u201cYou\u2019ll be amazed once you fix the leak in your wallet.\u201d Retrieved from:\u00a0<a href=\"http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/2005-04-14-financial-diet-little-things_x.htm\">http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/2005-04-14-financial-diet-little-things_x.htm<\/a><\/div>\r\n<div><a href=\"#sdfootnote204anc\">204<\/a> Ramnarace, C. (2013). \u201cCould you cut your spending in half?\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.dailyworth.com\/posts\/2046-could-you-cut-your-spending-in-half\/2\">https:\/\/www.dailyworth.com\/posts\/2046-could-you-cut-your-spending-in-half\/2<\/a><\/div>\r\n<div><a href=\"#sdfootnote205anc\">205<\/a> Arrington, M. (2008). \u201cEbay Survey Says Americans Buy Crap They Don\u2019t Want.\u201d Retrieved from:\u00a0<a href=\"https:\/\/techcrunch.com\/2008\/08\/21\/ebay-survey-says-americans-buy-crap-they-dont-want\/\">https:\/\/techcrunch.com\/2008\/08\/21\/ebay-survey-says-americans-buy-crap-they-dont-want\/<\/a><\/div>\r\n<div><a href=\"#sdfootnote206anc\">206<\/a> Robertson, C. (2015). \u201cCredit Score Range \u2013 Where Do You Fit In?\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.thetruthaboutcreditcards.com\/credit-score-range\/\">http:\/\/www.thetruthaboutcreditcards.com\/credit-score-range\/<\/a>.<\/div>\r\n<div><a href=\"#sdfootnote207anc\">207<\/a> Gerson, E. S., &amp; Simon, J. M. 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Retrieved from: <a href=\"https:\/\/www.gsb.stanford.edu\/sites\/gsb\/files\/2003August.pdf\">https:\/\/www.gsb.stanford.edu\/sites\/gsb\/files\/2003August.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote38anc\">38<\/a> Transparency Market Research. (2014, July). Electric Vehicles Market (on-road) (hybrid, plug-in, and battery) \u2013 Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 \u2013 2019. Retrieved from: <a href=\"http:\/\/www.transparencymarketresearch.com\/electric-vehicles-market.html\">http:\/\/www.transparencymarketresearch.com\/electric-vehicles-market.html<\/a><\/div>\n<div><a href=\"#sdfootnote39anc\">39<\/a> \u201cGeneration Y Lacking Savings,\u201d Fort Worth Star-Telegram, September 13, 2009, 2D.<\/div>\n<div><a href=\"#sdfootnote40anc\">40<\/a> Note: Not all demographers agree on the cut-off dates between the generations.<\/div>\n<div><a href=\"#sdfootnote41anc\">41<\/a> Source: Annie E. Casey Foundation<\/div>\n<div><a href=\"#sdfootnote42anc\">42<\/a> \u201cTelecommunications Marketing Opportunities to Ethnic Groups: Segmenting Consumer Markets by Ethnicity, Age, Income and Household Buying Patterns, 1998\u20132003,\u201d The Insight Research Corporation, 2003, <a href=\"http:\/\/www.insight-corp.com\/reports\/ethnic.asp\">http:\/\/www.insight-corp.com\/reports\/ethnic.asp<\/a> (accessed December 2, 2009).<\/div>\n<div><a href=\"#sdfootnote43anc\">43<\/a> \u201cProximity marketing to delight customers &amp; drive engagement,\u201d <a href=\"https:\/\/www.beaconstac.com\/\">https:\/\/www.beaconstac.com\/<\/a> (accessed March 11, 2021).<\/div>\n<div><a href=\"#sdfootnote44anc\">44<\/a> \u201cU.S. Framework and VALS\u2122 Type,\u201d Strategic Business Insights, <a href=\"http:\/\/www.strategicbusinessinsights.com\/vals\/ustypes.shtml\">http:\/\/www.strategicbusinessinsights.com\/vals\/ustypes.shtml<\/a> (accessed December 2, 2009)<\/div>\n<div><a href=\"#sdfootnote45anc\">45<\/a> <b>PESTEL analysis: <\/b>The examination of political, economic, social, technological, environmental, and legal factors and their implications for an organization.<\/div>\n<div><a href=\"#sdfootnote46anc\">46<\/a> <b>Political segment: <\/b>The portion of the general environment that involves governments.<\/div>\n<div><a href=\"#sdfootnote47anc\">47<\/a> <b>Economic segment: <\/b>The portion of the general environment that involves economic and financial conditions.<\/div>\n<div><a href=\"#sdfootnote48anc\">48<\/a> <b>Social segment: <\/b>The portion of the general environment that involves demographics and cultural trends.<\/div>\n<div><a href=\"#sdfootnote49anc\">49<\/a> <b>Technological segment: <\/b>The portion of the general environment that involves scientific advances.<\/div>\n<div><a href=\"#sdfootnote50anc\">50<\/a> <b>Environmental segment: <\/b>The portion of the general environment that involves the natural environment.<\/div>\n<div><a href=\"#sdfootnote51anc\">51<\/a> <b>Legal segment: <\/b>The portion of the general environment that involves the law and courts.<\/div>\n<div><a href=\"#sdfootnote52anc\">52<\/a> <b>Intellectual property rights: <\/b>The ability of an organization to protect intangible goods such as movies, software, and video games from piracy.<\/div>\n<div><a href=\"#sdfootnote53anc\">53<\/a> PepsiCo, Inc., \u201cOur Mission and Vision,\u201d <a href=\"http:\/\/www.pepsico.com\/Company\/Our-Mission-and-Vision.html\">http:\/\/www.pepsico.com\/Company\/Our-Mission-and-Vision.html<\/a> (accessed December 7, 2009).<\/div>\n<div><a href=\"#sdfootnote54anc\">54<\/a> United Way Worldwide, \u201cMission and Vision,\u201d <a href=\"http:\/\/www.liveunited.org\/about\/missvis.cfm\">http:\/\/www.liveunited.org\/about\/missvis.cfm<\/a> (accessed December 7, 2009).<\/div>\n<div><a href=\"#sdfootnote55anc\">55<\/a> \u201cHow Do You Develop a Unique Value Proposition?,\u201d <a href=\"http:\/\/www.infomarketerszone.com\/public\/182.cfm\">http:\/\/www.infomarketerszone.com\/public\/182.cfm<\/a> (accessed February 12, 2012).<\/div>\n<div><a href=\"#sdfootnote56anc\">56<\/a> \u201cWal-Mart Unveils Plans for Own-Label Revamp,\u201d Financial Times, March 17, 2009, 15.<\/div>\n<div><a href=\"#sdfootnote57anc\">57<\/a> Nupur Anand. <a href=\"https:\/\/www.dnaindia.com\/business\/report-kotler-adds-a-5th-p-to-his-set-of-four-purpose-1812393\">https:\/\/www.dnaindia.com\/business\/report-kotler-adds-a-5th-p-to-his-set-of-four-purpose-1812393<\/a><\/div>\n<div><a href=\"#sdfootnote58anc\">58<\/a> \u201cDesigning Cars for the Elderly: A Design Story,\u201d <a href=\"http:\/\/www.businessweek.com\/globalbiz\/content\/may2008\/gb2008056_154197.htm\">http:\/\/www.businessweek.com\/globalbiz\/content\/may2008\/gb2008056_154197.htm<\/a> (accessed April 13, 2012).<\/div>\n<div><a href=\"#sdfootnote59anc\">59<\/a> \u201cDictionary of Marketing Terms,\u201d <a href=\"http:\/\/www.allbusiness.com\/glossaries\/marketing\/4941810-1.html\">http:\/\/www.allbusiness.com\/glossaries\/marketing\/4941810-1.html<\/a> (accessed October 14, 2009).<\/div>\n<div><a href=\"#sdfootnote60anc\">60<\/a> \u201cLatino Purchasing Power Now Pegged at $1 Trillion,\u201d Mariowire.com, May 4, 2011, <a href=\"http:\/\/www.mariowire.com\/2011\/05\/04\/latino-purchasing-power-1-trillion\/\">http:\/\/www.mariowire.com\/2011\/05\/04\/latino-purchasing-power-1-trillion\/<\/a>.<\/div>\n<div><a href=\"#sdfootnote61anc\">61<\/a> Princeton University, \u201cWordNet,\u201d <a href=\"http:\/\/wordnetweb.princeton.edu\/perl\/webwn?s=social+class&amp;sub=Search+WordNet&amp;o2=&amp;o0=1&amp;o7=&amp;o5=&amp;o1=1&amp;o6=&amp;o4=&amp;o3=&amp;h=\">http:\/\/wordnetweb.princeton.edu\/perl\/webwn?s=social+class&amp;sub=Search+WordNet&amp;o2=&amp;o0=1&amp;o7=&amp;o5=&amp;o1=1&amp;o6=&amp;o4=&amp;o3=&amp;h=<\/a> (accessed October 14, 2009).<\/div>\n<div><a href=\"#sdfootnote62anc\">62<\/a> \u201cMore Cars Sold in China than in January,\u201d <i>France 24<\/i>, February 10, 2009, <a href=\"http:\/\/www.france24.com\/en\/20090210-more-cars-sold-china-us-january-auto-market\">http:\/\/www.france24.com\/en\/20090210-more-cars-sold-china-us-january-auto-market<\/a> (accessed October 14, 2009).<\/div>\n<div><a href=\"#sdfootnote63anc\">63<\/a> \u201cJohnnie Walker,\u201d <a href=\"http:\/\/en.wikipedia.org\/wiki\/Johnnie_Walker\">http:\/\/en.wikipedia.org\/wiki\/Johnnie_Walker<\/a> (accessed October 14, 2009).<\/div>\n<div><a href=\"#sdfootnote64anc\">64<\/a> \u201cTeen Market Profile,\u201d Mediamark Research, 2003, <a href=\"http:\/\/www.magazine.org\/content\/files\/teenprofile04.pdf\">http:\/\/www.magazine.org\/content\/files\/teenprofile04.pdf<\/a> (accessed December 4, 2009).<\/div>\n<div><a href=\"#sdfootnote65anc\">65<\/a> \u201cBest Global Brands,\u201d <i>Interbrand<\/i>, 2009, <a href=\"http:\/\/www.interbrand.com\/best_global_brands.aspx?langid=1000\">http:\/\/www.interbrand.com\/best_global_brands.aspx?langid=1000<\/a> (accessed January 20, 2010).<\/div>\n<div><a href=\"#sdfootnote66anc\">66<\/a> \u201cMicrowave Oven,\u201d <i>Wikipedia<\/i>, <a href=\"http:\/\/en.wikipedia.org\/wiki\/Microwave_oven\">http:\/\/en.wikipedia.org\/wiki\/Microwave_oven<\/a> (accessed January 20, 2010).<\/div>\n<div><a href=\"#sdfootnote67anc\">67<\/a> \u201cStarbucks v McDonald\u2019s,\u201d <i>Economist<\/i>, January 10, 2008, <a href=\"http:\/\/www.economist.com\/business\/displaystory.cfm?story_id=10498747\">http:\/\/www.economist.com\/business\/displaystory.cfm?story_id=10498747<\/a> (accessed January 20, 2010).<\/div>\n<div><a href=\"#sdfootnote68anc\">68<\/a> The set of external conditions and forces that have the potential to influence the organization.<\/div>\n<div><a href=\"#sdfootnote69anc\">69<\/a> Industry (competitive environment): Multiple organizations that collectively compete with one another by providing similar goods, services, or both.<\/div>\n<div><a href=\"#sdfootnote70anc\">70<\/a><b> <\/b>Generalenvironment(macroenvironment):Overalltrendsandeventsinsocietysuchassocialtrends,technologicaltrends,demographics,andeconomicconditions.<\/div>\n<div><a href=\"#sdfootnote71anc\">71<\/a> <b>Opportunities: <\/b>Events and trends that create chances to improve an organization\u2019s performance level.<\/div>\n<div><a href=\"#sdfootnote72anc\">72<\/a> <b>Threats: <\/b>Events and trends that may undermine an organization\u2019s performance.<\/div>\n<div><a href=\"#sdfootnote73anc\">73<\/a> <b>Economies of scale: <\/b>A cost advantage created when a firm can produce a good or service at a lower per unit price due to producing the good or service in large quantities.<\/div>\n<div><a href=\"#sdfootnote74anc\">74<\/a> <b>Strategic ploy: <\/b>A specific move designed to outwit or trick competitors.<\/div>\n<div><a href=\"#sdfootnote75anc\">75<\/a> <b>Strategy as pattern: <\/b>The extent to which a firm\u2019s actions over time are consistent.<\/div>\n<div><a href=\"#sdfootnote76anc\">76<\/a> <b>Strategy as position: <\/b>A firm\u2019s place in the industry relative to its competitors.<\/div>\n<div><a href=\"#sdfootnote77anc\">77<\/a> <b>Strategy as perspective: <\/b>How executives interpret the competitive landscape around them.<\/div>\n<div><a href=\"#sdfootnote78anc\">78<\/a> <b>Intellectual property: <\/b>The legal rights that result from intellectual activity in the industrial, scientific, literary, and artistic fields (Canadian Intellectual Property Office, 2014).<\/div>\n<div><a href=\"#sdfootnote79anc\">79<\/a> <b>Patent: <\/b>Legal decree that protects inventions from direct imitation for a limited period.<\/div>\n<div><a href=\"#sdfootnote80anc\">80<\/a> <b>Trademark: <\/b>A word (or words), a design, or a combination of these used to identify the goods or services of one person or organization.<\/div>\n<div><a href=\"#sdfootnote81anc\">81<\/a> <b>Copyright: <\/b>Provides exclusive rights to the creators of original artistic works such as books, movies, songs, and screenplays.<\/div>\n<div><a href=\"#sdfootnote82anc\">82<\/a> <b>Piracy: <\/b>Theft of trademark or copyrighted material.<\/div>\n<div><a href=\"#sdfootnote83anc\">83<\/a> Glassdoor Team. \u201cHow Long Should the Interview Process Take?\u201d June 18, 2015. <a href=\"https:\/\/www.glassdoor.com\/blog\/long-interview-process\/\">https:\/\/www.glassdoor.com\/blog\/long-interview-process\/<\/a><\/div>\n<div><a href=\"#sdfootnote84anc\">84<\/a> Rittenberg, Larry and Frank Martens. \u201cCommittee of Sponsoring Organizations of the Treadway Commission (COSO)\u201d.\u00a0<i>Enterprise Risk Management, Understanding and Communicating Risk Appetite<\/i>. January 2012. <a href=\"https:\/\/www.coso.org\/Documents\/ERM-Understanding-and-Communicating-Risk-Appetite.pdf\">https:\/\/www.coso.org\/Documents\/ERM-Understanding-and-Communicating-Risk-Appetite.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote85anc\">85<\/a> Rebecca Martin. \u201cProtecting Assets from Cyber Threats.\u201d\u00a0<i>News Tribune<\/i>. November 7, 2016. <a href=\"https:\/\/www.newstribune.com\/news\/business\/story\/2016\/nov\/08\/protecting-assets-cyber-threats\/647637\/\">https:\/\/www.newstribune.com\/news\/business\/story\/2016\/nov\/08\/protecting-assets-cyber-threats\/647637\/<\/a><\/div>\n<div><a href=\"#sdfootnote86anc\">86<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote87anc\">87<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education, pp. 4-5. See also Alderfer, C.P. (1977). Group and Intergroup Relations. In J. R. Hackman &amp; J. L. Suttle (Eds.), Improving Life at Work (pp. 277\u201396). Palisades, CA: Goodyear.<\/div>\n<div><a href=\"#sdfootnote88anc\">88<\/a> Fisher, K. (1999). Leading Self-Directed Work Teams: A Guide to Developing New Team Leadership Skills (rev. ed). New York: McGraw-Hill Professional. See also Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote89anc\">89<\/a> Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed). Upper Saddle River, NJ: Pearson Education. See also Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote90anc\">90<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote91anc\">91<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote92anc\">92<\/a> Fishman, C. (2008). Whole Foods Is All Teams. Retrieved from:\u00a0<a href=\"http:\/\/www.fastcompany.com\/26671\/whole-foods-all-teams\">http:\/\/www.fastcompany.com\/26671\/whole-foods-all-teams<\/a><\/div>\n<div><a href=\"#sdfootnote93anc\">93<\/a> Human Resources Development Council. (n.d). Organizational Learning Strategies: Cross-Functional Teams. Retrieved from: <a href=\"http:\/\/www.humtech.com\/ForestService\/sites\/GRTL\/ols\/ols3.htm\">http:\/\/www.humtech.com\/ForestService\/sites\/GRTL\/ols\/ols3.htm<\/a><\/div>\n<div><a href=\"#sdfootnote94anc\">94<\/a> Robbins, S. P., &amp; Timothy A. J. (2009). Organizational Behaviour (13th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote95anc\">95<\/a> George, J. M., &amp; Jones G. R. (2008). Understanding and Managing Organizational Behaviour (5th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote96anc\">96<\/a> Adept Scientific. (2009). Lockheed Martin Chooses Mathcad as a Standard Design Package for F-35 Joint Strike Fighter Project. Retrieved from: <a href=\"http:\/\/www.adeptscience.co.uk\/media-room\/press_room\/lockheed-martin-chooses-mathcad-as-a-standard-design-package-for-f-35-joint-strike-fighter-project.html\">http:\/\/www.adeptscience.co.uk\/media-room\/press_room\/lockheed-martin-chooses-mathcad-as-a-standard-design-package-for-f-35-joint-strike-fighter-project.html<\/a><\/div>\n<div><a href=\"#sdfootnote97anc\">97<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote98anc\">98<\/a> Schwartz, J., &amp; Wald M. L. Wald. (2003, March 9). The Nation: NASA\u2019s Curse? \u2018Groupthink\u2019 Is 30 Years Old, And Still Going Strong. The New York Times. Retrieved from:\u00a0<a href=\"http:\/\/www.nytimes.com\/2003\/03\/09\/weekinreview\/the-nation-nasa-s-curse-groupthink-is-30-years-old-and-still-going-strong.html\">http:\/\/www.nytimes.com\/2003\/03\/09\/weekinreview\/the-nation-nasa-s-curse-groupthink-is-30-years-old-and-still-going-strong.html<\/a><\/div>\n<div><a href=\"#sdfootnote99anc\">99<\/a> Greenberg, J., &amp; Baron R. A. (2008). Behaviour in Organizations (9th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote100anc\">100<\/a> Thompson, L. L. (2008). Making the Team: A Guide for Managers. Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote101anc\">101<\/a> Whetten, D. A, &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote102anc\">102<\/a> Flavin, B. (2018, March 7). The Importance of Teamwork Skills in Work and School. Rasmussen College, College Life Blog. Retrieved from:\u00a0http:\/\/www.rasmussen.edu\/student-life\/blogs\/college-life\/importance-of-teamwork-skills-in-work-and-school\/<\/div>\n<div><a href=\"#sdfootnote103anc\">103<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote104anc\">104<\/a> Iacocca, L., &amp; Novak. W. (2007). Iacocca. New York: Bantam.<\/div>\n<div><a href=\"#sdfootnote105anc\">105<\/a> The Hay Group. (1999). What Makes Great Leaders: Rethinking the Route to Effective Leadership, Findings from the Fortune Magazine\/Hay Group 1999 Executive Survey of Leadership Effectiveness. Retrieved from:\u00a0<a href=\"http:\/\/www.lrhartley.com\/seminars\/\/great-leaders.pdf\">http:\/\/www.lrhartley.com\/seminars\/\/great-leaders.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote106anc\">106<\/a> \u00a0Robbins, S. P., &amp; Judge, T. A. (2009). Organizational Behaviour (13th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote107anc\">107<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote108anc\">108<\/a> Whetten, D. A., &amp; Cameron K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote109anc\">109<\/a> Feenstra, K. (n.d.). Study Skills: Teamwork Skills for Group Projects. Retrieved from:\u00a0<a href=\"http:\/\/powertochange.com\/students\/academics\/groupproject\/\">http:\/\/powertochange.com\/students\/academics\/groupproject\/<\/a><\/div>\n<div><a href=\"#sdfootnote110anc\">110<\/a> Whetten, D. A., &amp; Cameron, K. S. (2007). Developing Management Skills (7th ed.). Upper Saddle River, NJ: Pearson Education.<\/div>\n<div><a href=\"#sdfootnote111anc\">111<\/a> \u00a0Feenstra, K. (n.d.). Study Skills: Teamwork Skills for Group Projects. Retrieved from:\u00a0<a href=\"http:\/\/powertochange.com\/students\/academics\/groupproject\/\">http:\/\/powertochange.com\/students\/academics\/groupproject\/<\/a><\/div>\n<div><a href=\"#sdfootnote112anc\">112<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 3\u20138.<\/div>\n<div><a href=\"#sdfootnote113anc\">113<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 138.<\/div>\n<div><a href=\"#sdfootnote114anc\">114<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 6-7.<\/div>\n<div><a href=\"#sdfootnote115anc\">115<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\n<div><a href=\"#sdfootnote116anc\">116<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\n<div><a href=\"#sdfootnote117anc\">117<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 125.<\/div>\n<div><a href=\"#sdfootnote118anc\">118<\/a> Starbucks (2016). \u201cWorking at Starbucks.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\n<div><a href=\"#sdfootnote119anc\">119<\/a> Fortune (2007). \u201c100 Top MBA Employers.\u201d Retrieved from:\u00a0<a href=\"http:\/\/archive.fortune.com\/magazines\/fortune\/mba100\/2007\/full_list\/index.html\">http:\/\/archive.fortune.com\/magazines\/fortune\/mba100\/2007\/full_list\/index.html<\/a><\/div>\n<div><a href=\"#sdfootnote120anc\">120<\/a> Cruise International (n.d.). \u201cThe Norwegian Dawn.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.cruise-international.com\/cruise-search\/ShpDetailsQuery?nShp=290&amp;nLine=18&amp;nOperator=Norwegian+Cruise+Line\">http:\/\/www.cruise-international.com\/cruise-search\/ShpDetailsQuery?nShp=290&amp;nLine=18&amp;nOperator=Norwegian+Cruise+Line<\/a><\/div>\n<div><a href=\"#sdfootnote121anc\">121<\/a> Carolyn B. Thompson (n.d.). \u201cIn Focus: Target Your Recruitment Market,\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.net-temps.com\/recruiters\/infocus\/article.htm?op=view&amp;id=662#axzz4BVFt5rJY\">http:\/\/www.net-temps.com\/recruiters\/infocus\/article.htm?op=view&amp;id=662#axzz4BVFt5rJY<\/a><\/div>\n<div><a href=\"#sdfootnote122anc\">122<\/a> Lee, D. (2006). \u201cYour First Task As A Recruiter: Recruit Senior Management Onto Your Team.\u201d Retrieved from:\u00a0<a href=\"https:\/\/web.archive.org\/web\/20130529204750\/\">https:\/\/web.archive.org\/web\/20130529204750\/ <\/a><a href=\"http:\/\/www.humannatureatwork.com\/Recruiting-Employees.htm\">http:\/\/www.humannatureatwork.com\/Recruiting-Employees.htm<\/a><\/div>\n<div><a href=\"#sdfootnote123anc\">123<\/a> The information in this section comes from two sources:\u00a0<a href=\"https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/job-requirements.html\">https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/job-requirements.html<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/available-jobs\/intelligence-officer.html\">https:\/\/www.canada.ca\/en\/security-intelligence-service\/corporate\/csis-jobs\/available-jobs\/intelligence-officer.html<\/a><\/div>\n<div><a href=\"#sdfootnote124anc\">124<\/a> Price, A. (2004). Human Resource Management in a Business Context. Hampshire, U.K.: Cengage EMEA. Retrieved from:\u00a0http:\/\/www.bestbooks.biz\/learning\/induction.html<\/div>\n<div><a href=\"#sdfootnote125anc\">125<\/a> Heathfield, S., M. (2015). \u201cTop Ten Ways to Turn Off a New Employee.\u201d Retrieved from:\u00a0<a href=\"http:\/\/humanresources.about.com\/library\/weekly\/aa022601a.htm\">http:\/\/humanresources.about.com\/library\/weekly\/aa022601a.htm<\/a><\/div>\n<div><a href=\"#sdfootnote126anc\">126<\/a> Jermyn, D., (2018). Diversity and inclusion give these firms a competitive advantage. Globe and Mail. Retrieved from:\u00a0<a href=\"https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/top-employers\/diversity-and-inclusion-give-these-firms-a-competitive-advantage\/article38217315\/\">https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/top-employers\/diversity-and-inclusion-give-these-firms-a-competitive-advantage\/article38217315\/<\/a><\/div>\n<div><a href=\"#sdfootnote127anc\">127<\/a> Golfarb, Z. (2007). \u201cWhere Technocrats Play With Toys of Tomorrow.\u201d The Washington Post. Retrieved from:\u00a0<a href=\"http:\/\/www.washingtonpost.com\/wp-dyn\/content\/article\/2007\/12\/23\/AR2007122301574.html\">http:\/\/www.washingtonpost.com\/wp-dyn\/content\/article\/2007\/12\/23\/AR2007122301574.html<\/a><\/div>\n<div><a href=\"#sdfootnote128anc\">128<\/a> Locascio, B. (2004). \u201cWorking at Starbucks: More Than Just Pouring Coffee.\u201d Tea and Coffee Trade Online. Retrieved from:\u00a0<a href=\"http:\/\/www.teaandcoffee.net\/0104\/coffee.htm\">http:\/\/www.teaandcoffee.net\/0104\/coffee.htm<\/a><\/div>\n<div><a href=\"#sdfootnote129anc\">129<\/a> Schultz, H. &amp; Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 250-251.<\/div>\n<div><a href=\"#sdfootnote130anc\">130<\/a> Usalcas, J. &amp; Kinack, M. (2017). History of the Canadian Labour Force Survey, 1945 to 2016. Statistics Canada. Retrieved from:\u00a0<a href=\"https:\/\/www150.statcan.gc.ca\/n1\/en\/pub\/75-005-m\/75-005-m2016001-eng.pdf?st=VUjdeAww\">https:\/\/www150.statcan.gc.ca\/n1\/en\/pub\/75-005-m\/75-005-m2016001-eng.pdf?st=VUjdeAww<\/a><\/div>\n<div><a href=\"#sdfootnote131anc\">131<\/a> <i>Employment by GenderGroup, 2017<\/i><i>.<\/i><\/div>\n<div><a href=\"#sdfootnote132anc\">132<\/a> <a href=\"https:\/\/www.chrt-tcdp.gc.ca\/index-en.html\">https:\/\/www.chrt-tcdp.gc.ca\/index-en.html<\/a><\/div>\n<div><a href=\"#sdfootnote133anc\">133<\/a> Great Place to Work Institute\u00ae (2018). \u201cThe Definition of A Great Workplace\u201d Retrieved from:\u00a0<a href=\"https:\/\/www.greatplacetowork.ca\/en\/about-us\/trust-model\">https:\/\/www.greatplacetowork.ca\/en\/about-us\/trust-model<\/a><\/div>\n<div><a href=\"#sdfootnote134anc\">134<\/a> Rohman, J. (2015). \u201c15 Practice Areas Critical to Achieving a Great Workplace.\u201d Great Place to Work Institute\u00ae\u00a0 Retrieved from:\u00a0<a href=\"http:\/\/www.greatplacetowork.com\/events-and-insights\/blogs-and-news\/3040-15-practice-areas-critical-to-achieving-a-great-workplace\">http:\/\/www.greatplacetowork.com\/events-and-insights\/blogs-and-news\/3040-15-practice-areas-critical-to-achieving-a-great-workplace<\/a><\/div>\n<div><a href=\"#sdfootnote135anc\">135<\/a> Kerka, S. (1995). \u201cThe Changing Role of Support Staff.\u201d ERIC Clearinghouse on Adult, Career, and Vocational Education (ACVE) ARCHIVE Trends and Issues Alerts. Retrieved from:\u00a0<a href=\"http:\/\/www.calpro-online.org\/eric\/docgen.asp?tbl=archive&amp;ID=A019\">http:\/\/www.calpro-online.org\/eric\/docgen.asp?tbl=archive&amp;ID=A019<\/a><\/div>\n<div><a href=\"#sdfootnote136anc\">136<\/a> Greenhaus, J., Collins, K.,\u00a0 &amp; Shaw, J. (2003). \u201cThe Relationship between Work-Family Balance and Quality of Life.\u201d Journal of Vocational Behavior 63(3). p. 510\u201331.<\/div>\n<div><a href=\"#sdfootnote137anc\">137<\/a> Canada\u2019s Top Family-Friendly Employers. (2019). Retrieved from:\u00a0<a href=\"http:\/\/www.canadastop100.com\/family\/\">http:\/\/www.canadastop100.com\/family\/<\/a><\/div>\n<div><a href=\"#sdfootnote138anc\">138<\/a> Mediacorp Canada Inc. (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\n<div><a href=\"#sdfootnote139anc\">139<\/a> Mediacorp Canada Inc. (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\n<div><a href=\"#sdfootnote140anc\">140<\/a> Statistics Canada. Catalogue no. 11-008-X, Chart 19.3 Working from home, by type of worker. Retrieved from:\u00a0<a href=\"https:\/\/www.statcan.gc.ca\/pub\/11-402-x\/2012000\/chap\/information\/information02-eng.htm\">https:\/\/www.statcan.gc.ca\/pub\/11-402-x\/2012000\/chap\/information\/information02-eng.htm<\/a><\/div>\n<div><a href=\"#sdfootnote141anc\">141<\/a> Yerema, R. &amp; Leung, K. (2018). BASF Canada Inc: Recognized as one of Canada\u2019s top 100 employers (2019). Retrieved from:\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-basf-canada\">https:\/\/content.eluta.ca\/top-employer-basf-canada<\/a><\/div>\n<div><a href=\"#sdfootnote142anc\">142<\/a> Yerema, R. &amp; Leung, K. (2018). KPMG LLP: Recognized as one of Canada\u2019s top 100 employers (2019). Retrieved from:\u00a0\u00a0<a href=\"https:\/\/content.eluta.ca\/top-employer-kpmg\">https:\/\/content.eluta.ca\/top-employer-kpmg<\/a><\/div>\n<div><a href=\"#sdfootnote143anc\">143<\/a> Collins, K., &amp; Hoover, E. (1995). \u201cAddressing the Needs of the Single Person in Public Accounting.\u201d Pennsylvania CPA Journal. p. 16.<\/div>\n<div><a href=\"#sdfootnote144anc\">144<\/a> Collins, K., &amp; Killough, L. (1989). \u201cManaging Stress in Public Accounting.\u201d Journal of Accountancy 167 (5), p. 92.<\/div>\n<div><a href=\"#sdfootnote145anc\">145<\/a> Withiam, G. (1993). \u201cAmerican Concierges Set Service Standards.\u201d The Cornell Hotel and Restaurant Administration Quarterly 34 (4) p. 26.<\/div>\n<div><a href=\"#sdfootnote146anc\">146<\/a> Great Place to Work Institute\u00ae (2016). \u201cAnnouncing the 2016 Fortune Best Companies to Work For\u00ae\u201d <a href=\"https:\/\/www.greatplacetowork.com\">https:\/\/www.greatplacetowork.com<\/a>.<\/div>\n<div><a href=\"#sdfootnote147anc\">147<\/a> Cisco. \u201cBenefits and Perks\u201d (n.d.). Retrieved from: <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/careers\/we-are-cisco\/benefits-and-perks.html#~stickynav=1\">https:\/\/www.cisco.com\/c\/en\/us\/about\/careers\/we-are-cisco\/benefits-and-perks.html#~stickynav=1<\/a><\/div>\n<div><a href=\"#sdfootnote148anc\">148<\/a> Gardner, G. (2016). \u201cGM UAW workers to receive profit-sharing up to $11,000.\u201d Detroit Free Press. Retrieved from:\u00a0<a href=\"http:\/\/www.freep.com\/story\/money\/cars\/general-motors\/2016\/02\/03\/gm-uaw-workers-receive-profit-sharing-up-11000\/79708340\/\">http:\/\/www.freep.com\/story\/money\/cars\/general-motors\/2016\/02\/03\/gm-uaw-workers-receive-profit-sharing-up-11000\/79708340\/<\/a><\/div>\n<div><a href=\"#sdfootnote149anc\">149<\/a> Bruineman, M. (2016). \u201cHow Canadian Tire connects retirement to profits\u201d Benefits Canada. Retrieved from:\u00a0<a href=\"http:\/\/www.benefitscanada.com\/pensions\/other-pensions\/how-canadian-tire-connects-retirement-to-profits-79537\">http:\/\/www.benefitscanada.com\/pensions\/other-pensions\/how-canadian-tire-connects-retirement-to-profits-79537<\/a><\/div>\n<div><a href=\"#sdfootnote150anc\">150<\/a> Starbucks, Inc. (2016). About bean stock. Retrieved from:\u00a0<a href=\"http:\/\/starbucksbeanstock.com\/en-us\/welcome-en-us\/about-bean-stock-en-us\/\">http:\/\/starbucksbeanstock.com\/en-us\/welcome-en-us\/about-bean-stock-en-us\/<\/a><\/div>\n<div><a href=\"#sdfootnote151anc\">151<\/a> Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from:\u00a0<a href=\"http:\/\/www.conferenceboard.ca\/e-library\/abstract.aspx?did=7364\">http:\/\/www.conferenceboard.ca\/e-library\/abstract.aspx?did=7364<\/a><\/div>\n<div><a href=\"#sdfootnote152anc\">152<\/a> Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from:\u00a0<a href=\"http:\/\/www.conferenceboard.ca\/e-library\/abstract.aspx?did=7364\">http:\/\/www.conferenceboard.ca\/e-library\/abstract.aspx?did=7364<\/a><\/div>\n<div><a href=\"#sdfootnote153anc\">153<\/a> Starbucks (2016). Expect more than coffee. Retrieved from:\u00a0<a href=\"http:\/\/www.starbucks.com\/careers\/working-at-starbucks\">http:\/\/www.starbucks.com\/careers\/working-at-starbucks<\/a><\/div>\n<div><a href=\"#sdfootnote154anc\">154<\/a> Heathfield, S. (2018). \u201cPerformance Appraisals Don\u2019t Work: The Traditional Performance Appraisal Process.\u201d About Money. Retrieved from: <a href=\"http:\/\/humanresources.about.com\/od\/performanceevals\/a\/perf_appraisal.htm\">http:\/\/humanresources.about.com\/od\/performanceevals\/a\/perf_appraisal.htm<\/a><\/div>\n<div><a href=\"#sdfootnote155anc\">155<\/a> Nelson B., &amp; Economy, P. (2003). Managing for Dummies, 2nd ed. New York, NY: Wiley. p. 140.<\/div>\n<div><a href=\"#sdfootnote156anc\">156<\/a> Archer North &amp; Associates (2010). Reward Issues. Retrieved from:\u00a0<a href=\"http:\/\/www.performance-appraisal.com\/rewards.htm\">http:\/\/www.performance-appraisal.com\/rewards.htm<\/a><\/div>\n<div><a href=\"#sdfootnote157anc\">157<\/a> Dell, Inc. (2011). 2011 Corporate Responsibility Report: Listening, Inspiring, Sharing: Tell Dell, p. 37. Retrieved from:\u00a0<a href=\"http:\/\/i.dell.com\/sites\/content\/corporate\/corp-comm\/en\/Documents\/dell-fy11-cr-report.pdf\">http:\/\/i.dell.com\/sites\/content\/corporate\/corp-comm\/en\/Documents\/dell-fy11-cr-report.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote158anc\">158<\/a> Smith, G. P. (2017) \u201c5 Tips to Attract, Keep and Motivate Your Employees.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.businessknowhow.com\/manage\/attractworkforce.htm\">http:\/\/www.businessknowhow.com\/manage\/attractworkforce.htm<\/a><\/div>\n<div><a href=\"#sdfootnote159anc\">159<\/a> Lindzon, J. (2014) How employee engagement can boost the bottom line. Retrieved from:\u00a0<a href=\"https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/career-advice\/life-at-work\/how-employee-engagement-can-boost-the-bottom-line\/article21875491\/\">https:\/\/www.theglobeandmail.com\/report-on-business\/careers\/career-advice\/life-at-work\/how-employee-engagement-can-boost-the-bottom-line\/article21875491\/<\/a><\/div>\n<div><a href=\"#sdfootnote160anc\">160<\/a> Safer, M. &amp; Leung, R. (2003). \u201cWorking The Good Life: SAS Provides Employees With Generous Work Incentives. Retrieved from:\u00a0<a href=\"http:\/\/www.cbsnews.com\/news\/working-the-good-life\/\">http:\/\/www.cbsnews.com\/news\/working-the-good-life\/<\/a><\/div>\n<div><a href=\"#sdfootnote161anc\">161<\/a> McGarvey, R. (2004). \u201cA Tidal Wave of Turnover.\u201d American Way. p. 32\u201336.<\/div>\n<div><a href=\"#sdfootnote162anc\">162<\/a> The Container Store (2013). \u201cWhat We Stand For: Organization with Heart\u2014My 20-Year Trip.\u201d Retrieved from:\u00a0<a href=\"http:\/\/standfor.containerstore.com\/my-20-year-trip-2\">http:\/\/standfor.containerstore.com\/my-20-year-trip-2<\/a><\/div>\n<div><a href=\"#sdfootnote163anc\">163<\/a> The Container Store (2016). \u201cWhat We Stand For: Organization with Heart\u201417 Years on FORTUNE\u2019s \u201c100 Best\u201d List.\u201d Retrieved from:\u00a0<a href=\"http:\/\/standfor.containerstore.com\/17-years-on-fortunes-100-best-list\">http:\/\/standfor.containerstore.com\/17-years-on-fortunes-100-best-list<\/a><\/div>\n<div><a href=\"#sdfootnote164anc\">164<\/a> Turner, F. (2002). \u201cAn effective employee suggestion program has a multiplier effect.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.refresher.com\/Archives\/!ftmultiplier.html\">http:\/\/www.refresher.com\/Archives\/!ftmultiplier.html<\/a><\/div>\n<div><a href=\"#sdfootnote165anc\">165<\/a> Daft, R. L., &amp; and Marcic, D. (2006). Understanding Management, 6th Edition. Florence, KY: Cengage Learning. p. 219.<\/div>\n<div><a href=\"#sdfootnote166anc\">166<\/a> Smith, G. P. (2013) \u201cTop Ten Reasons Why People Quit Their Jobs.\u201d Retrieved from:\u00a0<a href=\"http:\/\/www.businessknowhow.com\/manage\/whyquit.htm\">http:\/\/www.businessknowhow.com\/manage\/whyquit.htm<\/a><\/div>\n<div><a href=\"#sdfootnote167anc\">167<\/a> Muhl, C. (2001). \u201cThe Employment-at-Will Doctrine: Three Major Exceptions.\u201d Bureau of Labor Statistics Monthly Labor Review. Retrieved from:\u00a0<a href=\"http:\/\/www.bls.gov\/opub\/mlr\/2001\/01\/art1full.pdf\">http:\/\/www.bls.gov\/opub\/mlr\/2001\/01\/art1full.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote168anc\">168<\/a> Alice Hopkins. \u201cThe Development of the Overseas Highway.\u201d\u00a0<i>Tequesta: The Journal of the Historical Association of Southern Florida<\/i> 46 (1986): 48\u201358. <a href=\"http:\/\/digitalcollections.fiu.edu\/tequesta\/files\/1986\/86_1.pdf\">http:\/\/digitalcollections.fiu.edu\/tequesta\/files\/1986\/86_1.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote169anc\">169<\/a> Chris Mooney. \u201cThe Race to Save Florida\u2019s Devasted Coral Reef from Global Warming.\u201d\u00a0<i>Washington Post<\/i>. June 25, 2017. <a href=\"https:\/\/www.washingtonpost.com\/classic-apps\/the-race-to-save-floridas-devastated-coral-reefs-from-global-warming\/2017\/06\/25\/a1bd899a-3fa9-11e7-adba-394ee67a7582_story.html\">https:\/\/www.washingtonpost.com\/classic-apps\/the-race-to-save-floridas-devastated-coral-reefs-from-global-warming\/2017\/06\/25\/a1bd899a-3fa9-11e7-adba-394ee67a7582_story.html<\/a><\/div>\n<div><a href=\"#sdfootnote170anc\">170<\/a> Small Business Administration. <a href=\"http:\/\/www.sba.gov\">http:\/\/www.sba.gov<\/a><\/div>\n<div><a href=\"#sdfootnote171anc\">171<\/a> Robb Wong. \u201cNew SBA FY17 Scorecard Shows Federal Agencies Award Record Breaking $105 Billion in Small Business Contracts.\u201d\u00a0<i>US Small Business Administration<\/i>. May 22, 2018. <a href=\"https:\/\/www.sba.gov\/blogs\/new-sba-fy17-scorecard-shows-federal-agencies-award-record-breaking-105-billion-small-business\">https:\/\/www.sba.gov\/blogs\/new-sba-fy17-scorecard-shows-federal-agencies-award-record-breaking-105-billion-small-business<\/a><\/div>\n<div><a href=\"#sdfootnote172anc\">172<\/a> America\u2019s SBDC (Small Business Development Centers). n.d. <a href=\"https:\/\/americassbdc.org\">https:\/\/americassbdc.org<\/a><\/div>\n<div><a href=\"#sdfootnote173anc\">173<\/a> US Small Business Administration. \u201cFind Local Assistance.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/sbdc\">https:\/\/www.sba.gov\/sbdc<\/a><\/div>\n<div><a href=\"#sdfootnote174anc\">174<\/a> US Small Business Administration. \u201cOffice of Women\u2019s Business Ownership.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/wbo\">https:\/\/www.sba.gov\/offices\/headquarters\/wbo<\/a><\/div>\n<div><a href=\"#sdfootnote175anc\">175<\/a> US Small Business Administration. \u201cOffice of Veteran\u2019s Business Development.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/ovbd\">https:\/\/www.sba.gov\/offices\/headquarters\/ovbd<\/a><\/div>\n<div><a href=\"#sdfootnote176anc\">176<\/a> Electronic Code of Federal Regulations. n.d. <a href=\"https:\/\/www.ecfr.gov\/cgi-bin\/ECFR?page=browse\">https:\/\/www.ecfr.gov\/cgi-bin\/ECFR?page=browse<\/a><\/div>\n<div><a href=\"#sdfootnote177anc\">177<\/a> US Small Business Administration. \u201cOffice of the HUBZone Program.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/offices\/headquarters\/ohp\">https:\/\/www.sba.gov\/offices\/headquarters\/ohp<\/a><\/div>\n<div><a href=\"#sdfootnote178anc\">178<\/a> Small Business Administration (SBA). \u201cMission.\u201d n.d. <a href=\"https:\/\/www.sba.gov\/about-sba\/what-we-do\/authority\">https:\/\/www.sba.gov\/about-sba\/what-we-do\/authority<\/a><\/div>\n<div><a href=\"#sdfootnote179anc\">179<\/a> Charter of The Metropolitan Museum of Art, State of New York, Laws of 1870, Chapter 197, passed April 13, 1870, and amended L.1898, Ch. 34; L. 1908, Ch. 219. <a href=\"https:\/\/www.metmuseum.org\/about-the-met\">https:\/\/www.metmuseum.org\/about-the-met<\/a><\/div>\n<div><a href=\"#sdfootnote180anc\">180<\/a> Calculated from the 2018 IRS Form 990 available on the Met\u2019s website. <a href=\"https:\/\/www.metmuseum.org\/-\/media\/files\/about-the-met\/990-forms\/2017-irs-form-990-for-fy2018.pdf\">https:\/\/www.metmuseum.org\/-\/media\/files\/about-the-met\/990-forms\/2017-irs-form-990-for-fy2018.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote181anc\">181<\/a> National Institutes of Health. \u201cGrant Basics.\u201d February 21, 2017. <a href=\"https:\/\/grants.nih.gov\/grants\/grant_basics.htm\">https:\/\/grants.nih.gov\/grants\/grant_basics.htm<\/a><\/div>\n<div><a href=\"#sdfootnote182anc\">182<\/a> National Institutes of Health. \u201cAnnual Snapshot.\u201d n.d. <a href=\"https:\/\/nexus.od.nih.gov\/all\/2019\/03\/13\/nih-annual-snapshot-fy-2018-by-the-numbers\/\">https:\/\/nexus.od.nih.gov\/all\/2019\/03\/13\/nih-annual-snapshot-fy-2018-by-the-numbers\/<\/a><\/div>\n<div><a href=\"#sdfootnote183anc\">183<\/a> TOMS. \u201cOne for One.\u201d n.d. <a href=\"https:\/\/www.toms.com\/improving-lives\">https:\/\/www.toms.com\/improving-lives<\/a><\/div>\n<div><a href=\"#sdfootnote184anc\">184<\/a> TOMS. \u201cBlake Mycoskie.\u201d n.d. <a href=\"http:\/\/www.toms.com\/blakes-bio\">http:\/\/www.toms.com\/blakes-bio<\/a><\/div>\n<div><a href=\"#sdfootnote185anc\">185<\/a> Francesco Schiavone. \u201cIncompetence and Managerial Problems Delaying Reward Delivery in Crowdfunding.\u201d\u00a0<i>Journal of Innovation and Economics Management<\/i>. February 2017. <a href=\"https:\/\/www.cairn.info\/revue-journal-of-innovation-economics-2017-2-page-185.htm\">https:\/\/www.cairn.info\/revue-journal-of-innovation-economics-2017-2-page-185.htm<\/a><\/div>\n<div><a href=\"#sdfootnote186anc\">186<\/a> Securities and Exchange Commission. \u201cCrowdfunding.\u201d n.d. <a href=\"https:\/\/www.sec.gov\/rules\/final\/2015\/33-9974.pdf\">https:\/\/www.sec.gov\/rules\/final\/2015\/33-9974.pdf<\/a><\/div>\n<div><a href=\"#sdfootnote187anc\">187<\/a> New York Public Library. \u201cNew York Startup! 2019 Business Plan Competition.\u201d n.d. <a href=\"https:\/\/www.nypl.org\/help\/services\/startup\">https:\/\/www.nypl.org\/help\/services\/startup<\/a><\/div>\n<div><a href=\"#sdfootnote188anc\">188<\/a> Mitchell Harper. \u201cHow I Got $248,000 in Pre-Orders before I Even Had a Product.\u201d\u00a0<i>Medium<\/i>. November 25, 2015. <a href=\"https:\/\/blog.markgrowth.com\/how-i-got-248-000-in-pre-orders-before-i-even-had-a-product-b4080a3eb8ae\">https:\/\/blog.markgrowth.com\/how-i-got-248-000-in-pre-orders-before-i-even-had-a-product-b4080a3eb8ae<\/a><\/div>\n<div><a href=\"#sdfootnote189anc\">189<\/a> National Public Radio. \u201cReal Estate Mogul: Barbara Corcoran.\u201d\u00a0<i>How I Built This<\/i>. May 14, 2018. <a href=\"https:\/\/www.npr.org\/templates\/transcript\/transcript.php?storyId=610491305\">https:\/\/www.npr.org\/templates\/transcript\/transcript.php?storyId=610491305<\/a><\/div>\n<div><a href=\"#sdfootnote190anc\">190<\/a> Brewers Association. \u201cBrewers Association Unveils 2018 Rankings of Top US Brewing Companies.\u201d 2019. <a href=\"https:\/\/www.brewbound.com\/news\/brewers-association-unveils-2018-rankings-of-top-us-brewing-companies\">https:\/\/www.brewbound.com\/news\/brewers-association-unveils-2018-rankings-of-top-us-brewing-companies<\/a><\/div>\n<div><a href=\"#sdfootnote191anc\">191<\/a> USA Today (2005). \u201cFinancial Diet\u201d Retrieved from:\u00a0<a href=\"http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/financial-diet-digest-2005.htm\">http:\/\/usatoday30.usatoday.com\/money\/perfi\/basics\/financial-diet-digest-2005.htm<\/a><\/div>\n<div><a href=\"#sdfootnote192anc\">192<\/a> Gallager T. J., &amp; and Andrews, J. D. Jr., (2003). 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Retrieved from:\u00a0<a href=\"https:\/\/web.archive.org\/web\/20060517161459\/\">https:\/\/web.archive.org\/web\/20060517161459\/<\/a> <a href=\"http:\/\/onlineethics.org\/corp\/help.html\">http:\/\/onlineethics.org\/corp\/help.html<\/a><\/div>\n","protected":false},"author":30,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"back-matter-type":[39],"contributor":[],"license":[],"class_list":["post-744","back-matter","type-back-matter","status-publish","hentry","back-matter-type-miscellaneous"],"_links":{"self":[{"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter\/744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter"}],"about":[{"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/types\/back-matter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/comments?post=744"}],"version-history":[{"count":1,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter\/744\/revisions"}],"predecessor-version":[{"id":745,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter\/744\/revisions\/745"}],"metadata":[{"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter\/744\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/media?parent=744"}],"wp:term":[{"taxonomy":"back-matter-type","embeddable":true,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/pressbooks\/v2\/back-matter-type?post=744"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/contributor?post=744"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.upei.ca\/startup\/wp-json\/wp\/v2\/license?post=744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}